Johnson Controls
Building Systems
FireDetectionServiceTechnician
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Fire Detection Service Technician at Johnson Controls. Skills: Fire alarm systems, Access control, Security intrusion, Troubleshooting. Receive service calls. Contact customer representative”
What You'll Achieve.
Ensure customer satisfaction; Provide solutions at time of service; Ensure facility running efficiently; Provide recommendations; Provide solutions
Industry & Context.
Troubleshooting; Diagnose problems; Resolve service-related items
On-call rotation, After-hours work required, Carry equipment up to 70 lbs, Work in unusual positions, Work in difficult positions, Climb ladders, Work on scaffolding, Work on high lift equipment, Work within ducts, Work within crawl spaces, Work above ceilings, Work up to 40 feet high
What They're Looking For.
Must Have
3+ years fire alarm experience, 3+ years access control experience, 3+ years security intrusion experience, 3+ years sound systems experience, 3+ years communications systems experience, Interpret blueprints required, Interpret diagrams required, Interpret specifications required, Good working knowledge of computers, Follow verbal instructions, Follow written instructions, Perform physical labor, Carry equipment up to 70 lbs, Move tools up to 70 lbs, Work in difficult positions, Climb ladders, Work on scaffolding, Work on high lift equipment, Work within ducts, Work within crawl spaces, Work above ceilings, Work flexible hours, Work weekends, High level customer service, Maintain truck inventory, Adhere to safety guidelines, Implement safety guidelines, Follow safety guidelines, Organizational skills, Ability to learn quickly, Valid driver's license, Driving record meets requirements, Retain required licenses
Nice to Have
Technical training preferred, NICET II preferred
What You'll Do.
Receive service calls
Contact customer representative
Ascertain equipment problems
Ascertain system problems
Perform service on electronic fire alarm systems
Perform repairs on electronic fire alarm systems
Perform service on building system products
Perform repairs on building system products
Follow troubleshooting procedures
Refer to technical manuals
Refer to part manuals
Refer to change notices
Refer to modification notices
Service fire & life safety systems
Troubleshoot fire & life safety systems
Install fire & life safety systems
Interpret specifications
Interpret software/systems
Interpret operational product manuals
Exhibit customer service skills
Communicate with district staff
Communicate with customers
Complete service acknowledgements
Code service acknowledgements
Obtain customer signature
Participate in on-call rotation
Train others on service team
Mentor others on service team
Provide highest service level
Solve building inefficiencies
Resolve service-related items
Provide solutions to customers
Provide outcomes to customers
How You'll Work.
Team & Collaboration
Communicate with customers; Train others; Mentor others
Communication Scope
Customer service; Written communication; Verbal communication
Full Job Description
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. Visit [johnsoncontrols.com](http://www.johnsoncontrols.com/) for more information and follow @Johnsoncontrols on social platforms **What we offer:** * Competitive Starting Pay * Paid Training * Global Advancement Opportunities * Company Vehicle (as applicable) * Referral Bonuses * Comprehensive Benefits * Medical/Dental/Vision insurance * Health Savings Account (HSA) * Life Insurance * 401(k) savings plan with company match * Short-Term and Long-Term Disability * Employee Assistance Program * Wellness Program * And More! **What you will do** * Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions. * Responsible for contacting customer representative and ascertain equipment/systems problems. * Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites. * Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment. * Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell. * Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational pro
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