Johnson Controls
Building Systems
FireDetectionServiceTechnician
“Fire Detection Service Technician at Johnson Controls. Skills: Fire alarm systems, Low voltage electrical systems, Troubleshooting, Customer service. Receive service calls. Contact customer representative”
What You'll Achieve.
Ensure customer satisfaction; Provide solutions and outcomes at the time of service; Ensure facility is running efficiently; Upselling opportunities
Industry & Context.
Diagnose problems; Troubleshoot; Resolve service-related items; Provide recommendations and solutions
Participate in a scheduled On-call rotation, On call and after-hours work required on occasion, Physical labor to include carrying and moving equipment and tools up to 50-70 lbs, Climbing ladders, scaffolding and high lift equipment up to 40 feet, Working within ducts, crawl spaces, above ceilings, Flexible hours including weekends, Overnight travel may be required, Maintain truck inventory, Adhere to safety guidelines and procedures, Possess a valid driver’s license and driving record that meets company requirements, Retain any licenses required by National, State and Local codes, Pass a background check, Obtain an IL Perc card
What They're Looking For.
Must Have
5+ years documented experience in low voltage electrical systems, Fire/Life Safety systems, Access Control, Nurse Call, Paging systems, Experience in reading and interpreting blueprints, submittals, operational/product manuals, Knowledge of test equipment, multi-meter, digital analyzer, commissioning devices, High School Diploma or equivalent, Ability to follow verbal and written instructions, Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs, Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc, Ability to work flexible hours including weekends to meet customer requirements, Overnight travel may be required, Demonstrate a high level of customer service, Maintain truck inventory to ensure timely response to customer needs, Ability to adhere to, implement, and follow safety guidelines and procedures at all times, organizational skills, positive attitude, an ability to learn quickly, Possess a valid driver’s license and driving record that meets company requirements, Retain any licenses that are required by National, State and Local codes, Must be able to pass a background check and obtain an IL Perc card
Nice to Have
NICET Level II certification, Experience CCTV, Experience IT, Experience IP networks
What You'll Do.
Receive service calls
Contact customer representative
Perform service and repairs
Follow troubleshooting procedures
Refer to technical manuals
troubleshoot and install systems
Read and interpret blueprints
Exhibit excellent customer service skills
Complete Service Acknowledgements
Obtain customer signature
Participate in On-call rotation
Train or mentor others
Provide highest level of service
Solve building inefficiencies
Resolve service-related items
Provide solutions and outcomes
How You'll Work.
Team & Collaboration
Communicate with district staff; Communicate with customers; Help to train or mentor others on the service team
Communication Scope
Excellent written/verbal communication; Customer service skills
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