Johnson Controls
Building Systems
FireDetectionServiceTechnician
“Fire Detection Service Technician at Johnson Controls. Skills: Fire Detection Service, Low voltage systems, Troubleshooting, Customer service. Receive service calls. Contact customer representative”
What You'll Achieve.
Ensure customer satisfaction; Provide our customers with the highest level of service; Solve building inefficiencies; Resolve service-related items; Provide solutions and outcomes at the time of service; Ensure facility is running efficiently
Industry & Context.
Diagnose problems; Troubleshoot and repair installed systems; Resolve service-related items; Provide solutions and outcomes
Participate in a scheduled On-call rotation, On call and after-hours work required on occasion, Physical labor to include carrying and moving equipment and tools up to 50-70 lbs, Work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc, Work flexible hours including weekends to meet customer requirements, Overnight travel may be required, Maintain truck inventory, Adhere to safety guidelines and procedures, Possess a valid driver’s license and driving record that meets company requirements, Retain any licenses that are required by National, State and Local codes
What They're Looking For.
Must Have
5+ years documented experience in low voltage electrical systems, Fire/Life Safety systems, Access Control, Nurse Call, Paging systems, Experience in reading and interpreting blueprints, submittts, operational/product manuals, Knowledge of test equipment, multi-meter, digital analyzer, commissioning devices, Ability to follow verbal and written instructions, Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs, Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc, Ability to work flexible hours including weekends to meet customer requirements, Overnight travel may be required, Demonstrate a high level of customer service, Maintain truck inventory to ensure timely response to customer needs, Ability to adhere to, implement, and follow safety guidelines and procedures at all times, Possess a valid driver’s license and driving record that meets company requirements, Retain any licenses that are required by National, State and Local codes
Nice to Have
NICET ll Level II certification
What You'll Do.
Receive service calls
Contact customer representative
Perform service and repairs on electronic fire alarm systems
Repair other related building system products
Follow prescribed troubleshooting procedures
Refer to technical manuals
Service Fire & Life Safety systems
Troubleshoot Fire & Life Safety systems
Install Fire & Life Safety systems
Interpret specifications software/systems
Interpret operational product manuals
Complete Service Acknowledgements
Obtain customer signature
Participate in On-call rotation
Train others on service team
Mentor others on service team
Provide highest level of service
Solve building inefficiencies
Resolve service-related items
Provide solutions and outcomes
Troubleshoot installed systems
Repair installed systems
Organize technical resources
Utilize technical resources
Complete documentation
Provide recommendations
How You'll Work.
Team & Collaboration
Communicate with district staff; Communicate with customers; Help to train or mentor others on the service team
Communication Scope
Excellent customer service skills; Consistently communicating with the district staff and customers; Excellent written/verbal communication; Outstanding customer service skills
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