Johnson Controls
Building Systems
FireDetectionServiceTechnician
“Fire Detection Service Technician at Johnson Controls. Skills: Fire alarm systems, Low voltage electrical systems, Customer service. Receive service calls. Contact customer representative”
What You'll Achieve.
Ensure customer satisfaction; Solve building inefficiencies; Resolve service-related items; Provide solutions and outcomes at the time of service; Ensure facility is running efficiently; Upselling opportunities
Industry & Context.
Troubleshoot; Diagnose problems; Resolve service-related items; Provide recommendations and solutions
On-call rotation, After-hours work required on occasion, Physical labor to include carrying and moving equipment and tools up to 50-70 lbs, Work in unusual and sometimes difficult positions such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc, 10% overnight travel, Maintain truck inventory, Possess a valid driver’s license and driving record that meets company requirements, Retain any licenses that are required by National, State and Local codes
What They're Looking For.
Must Have
4+ years documented experience in low voltage electrical systems, Fire/Life Safety systems, Access Control, Nurse Call, Paging systems, Experience in reading and interpreting blueprints, submittts, operational/product manuals, Knowledge of test equipment, multi-meter, digital analyzer, commissioning devices, Ability to follow verbal and written instructions, Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs, Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc, Ability to work flexible hours including 10% overnight travel to meet customer requirements, Demonstrate a high level of customer service, Maintain truck inventory to ensure timely response to customer needs, Ability to adhere to, implement, and always follow safety guidelines and procedures, Possess a valid driver’s license and driving record that meets company requirements, Retain any licenses that are required by National, State and Local codes
Nice to Have
NICET Level II certification
What You'll Do.
Receive service calls
Contact customer representative
Perform service and repairs
Follow troubleshooting procedures
troubleshoot and install systems
Read and interpret blueprints
Exhibit excellent customer service skills
Complete Service Acknowledgements
Obtain customer signature
Participate in On-call rotation
Train or mentor others
Provide highest level of service
Solve building inefficiencies
Resolve service-related items
Provide solutions and outcomes
How You'll Work.
Team & Collaboration
Help to train or mentor others on the service team; Consistently communicating with the district staff and customers
Communication Scope
Excellent written/verbal communication; Consistently communicating with the district staff and customers
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