Johnson Controls
Building Systems
FireDetectionServiceTechnician
“Fire Detection Service Technician at Johnson Controls. Skills: Fire alarm systems, Troubleshooting, Customer service. Receive service calls. Contact customer representative”
What You'll Achieve.
Ensure customer satisfaction; Solve building inefficiencies; Resolve service-related items; Provide solutions and outcomes; Ensure facility is running efficiently
Industry & Context.
Diagnose problems; Troubleshoot; Provide recommendations and solutions
On-call rotation, After-hours work required, Overnight travel may be required, Physical labor, Climbing ladders, Working within ducts, Working above ceilings, Flexible hours including weekends
What They're Looking For.
Must Have
3 plus years’ experience with fire alarm, access control, security intrusion, sound and communications systems, Ability to interpret blueprints, diagrams and specifications, Good working knowledge of computers, Ability to follow verbal and written instructions, Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs, Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc, Ability to work flexible hours including weekends to meet customer requirements, Demonstrate a high level of customer service, Maintain truck inventory to ensure timely response to customer needs, Ability to adhere to, implement, and follow safety guidelines and procedures at all times, Organizational skills, Positive attitude, Ability to learn quickly, Possess a valid driver’s license and driving record that meets company requirements, Retain any licenses that are required by National, State and Local codes
Nice to Have
Technical training, NICET II
What You'll Do.
Receive service calls
Contact customer representative
Perform service and repairs
Follow troubleshooting procedures
Refer to technical manuals
Read and interpret blueprints
Exhibit excellent customer service
Complete Service Acknowledgements
Obtain customer signature
Participate in on-call rotation
Train or mentor others
Provide highest level of service
Solve building inefficiencies
Resolve service-related items
Provide solutions and outcomes
How You'll Work.
Team & Collaboration
Communicate with district staff; Communicate with customers; Help to train or mentor others
Communication Scope
Excellent written/verbal communication; Consistently communicating with district staff and customers
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