Johnson Controls
smart, healthy and sustainable buildings
FireDetectionServiceTechnician3
“Fire Detection Service Technician 3 at Johnson Controls. Skills: troubleshooting and repairing installed systems, programming of fire alarm, security, and access control system panels, customer service. Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions. Contact customer representative and ascertain equipment/systems problems”
What You'll Achieve.
customer satisfaction; solve building inefficiencies; resolve service related items; Provide solutions and outcomes at the time of service; ensure facility is running efficiently
Industry & Context.
Diagnose problems; troubleshoot; solve building inefficiencies; resolve service related items; Provide recommendations and solutions
On call and after hours work required on occasion, Overnight travel may be required, physical labor to include carrying and moving equipment and tools up to 50-70 lbs, work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc, flexible hours including weekends, Maintain truck inventory
What They're Looking For.
Must Have
3 plus years’ experience with fire alarm, access control, security intrusion, sound and communications systems, Must be able to interpret blueprints, diagrams and specifications, A good working knowledge of computers is necessary, Ability to follow verbal and written instructions, Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs, Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc, Ability to work flexible hours including weekends to meet customer requirements, Demonstrate a high level of customer service, Maintain truck inventory to ensure timely response to customer needs, Ability to adhere to, implement, and follow safety guidelines and procedures at all times, organizational skills, positive attitude, an ability to learn quickly, Possess a valid driver’s license and driving record that meets company requirements, Retain any licenses that are required by National, State and Local codes
Nice to Have
Technical training preferred, NICET II preferred, Experience CCTV and IT and IP networks a plus
What You'll Do.
Receive service calls from Service Resource Center
including a brief description of equipment/system malfunctions
Contact customer representative and ascertain equipment/systems problems
Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites
Follow prescribed troubleshooting procedures and refer to technical manuals
change notices and bulletins
etc. to repair equipment
troubleshoot and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell
Read and interpret blueprints
specifications software/systems
schematics and operational product manuals
Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction
Complete Service Acknowledgements with proper coding through communication devices
such as smart phones and laptop computers
Obtain customer signature upon completed service call assignment
Participate in a scheduled On-call rotation
Help to train or mentor others on the service team
Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items
Provide solutions and outcomes at the time of service
Perform other duties as assigned
trouble shooting and repairing installed systems
panel repair/reprogram
device replacement/repair
resolving low voltage circuit troubles
Organize and effectively utilize technical resources
and support to assure efficient execution of all assigned tasks
Complete and submit all required task-related
and other documentation in a timely manner
Provide recommendations and solutions to ensure facility is running efficiently
Provide quotes to support recommendations and solutions
How You'll Work.
Team & Collaboration
Encouraging and collaborative team environment; Help to train or mentor others on the service team; consistently communicating with the district staff and customers
Communication Scope
written/verbal communication; outstanding customer service skills; consistently communicating with the district staff and customers
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