Johnson Controls
Building Systems
FireAlarmServiceTechnician
“Fire Alarm Service Technician at Johnson Controls. Skills: Fire alarm systems, Troubleshooting, Customer service. Receive service calls. Contact customer representative”
What You'll Achieve.
Ensure customer satisfaction; Provide solutions and outcomes; Ensure facility is running efficiently
Industry & Context.
Troubleshooting; Problem diagnosis
On-call rotation, After hours work, Overnight travel
What They're Looking For.
Must Have
3 plus years' experience fire alarm, access control, security intrusion, sound and communications systems, Interpret blueprints, diagrams and specifications, Good working knowledge of computers, Ability to follow verbal and written instructions, Capable of performing physical labor up to 50-70 lbs, Able to work in unusual and sometimes difficult positions, Ability to work flexible hours including weekends, Demonstrate a high level of customer service, Maintain truck inventory, Ability to adhere to safety guidelines, Possess a valid driver’s license, Retain required licenses by codes
Nice to Have
Technical training preferred, NICET II preferred, Experience CCTV a plus, Experience IT a plus, Experience IP networks a plus
What You'll Do.
Receive service calls
Contact customer representative
Perform service and repairs
Follow troubleshooting procedures
Refer to technical manuals
Service fire alarm systems
Troubleshoot fire alarm systems
Install fire alarm systems
Interpret specifications
Interpret software/systems
Interpret operational product manuals
Exhibit excellent customer service
Communicate with district staff
Communicate with customers
Complete Service Acknowledgements
Obtain customer signature
Participate in on-call rotation
Provide highest level of service
Solve building inefficiencies
Resolve service related items
Provide solutions and outcomes
How You'll Work.
Team & Collaboration
Service team; District staff; Customers
Communication Scope
Written communication; Verbal communication
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