Johnson Controls
Building Systems
FireAlarmServiceTechnician
“Fire Alarm Service Technician at Johnson Controls. Skills: Fire alarm systems, System repair, Troubleshooting. Receive service calls. Contact customer representative”
What You'll Achieve.
Ensure customer satisfaction; Provide solutions and outcomes; Ensure facility running efficiently
Industry & Context.
Troubleshooting; Problem diagnosis
On-call rotation, After hours work, Overnight travel
What They're Looking For.
Must Have
3 plus years experience fire alarm, 3 plus years experience access control, 3 plus years experience security intrusion, 3 plus years experience sound systems, 3 plus years experience communications systems, Interpret blueprints, Interpret diagrams, Interpret specifications, Good working knowledge of computers, Ability to follow verbal instructions, Ability to follow written instructions, Capable of performing physical labor, Carry and move equipment up to 70 lbs, Work in unusual positions, Climb ladders, Work on scaffolding, Work on high lift equipment up to 40 feet, Work within ducts, Work in crawl spaces, Work above ceilings, Work flexible hours, Work weekends, High level of customer service, Maintain truck inventory, Adhere to safety guidelines, Implement safety guidelines, Follow safety guidelines, Follow safety procedures, Organizational skills, Ability to learn quickly, Possess valid driver's license, Driving record meets company requirements, Retain required licenses
Nice to Have
Technical training preferred, NICET II preferred, Experience CCTV a plus, Experience IT a plus, Experience IP networks a plus
What You'll Do.
Receive service calls
Contact customer representative
Ascertain equipment problems
Follow troubleshooting procedures
Refer to technical manuals
Refer to part manuals
Refer to change notices
Refer to modification notices
Troubleshoot fire systems
Read software programs
Read operational product manuals
Exhibit customer service skills
Communicate with district staff
Communicate with customers
Complete service acknowledgements
Obtain customer signature
Participate in on-call rotation
Provide highest service level
Solve building inefficiencies
Resolve service items
How You'll Work.
Team & Collaboration
Service team; District staff; Customers
Communication Scope
Customer communication
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