Johnson Controls
Building Systems
FireAlarmServiceTechnician
“Fire Alarm Service Technician at Johnson Controls. Skills: Fire Alarm Systems, Electronic repair, Customer service. Receive service calls. Contact customer representative”
What You'll Achieve.
Ensure customer satisfaction; Ensure facility running efficiently
Industry & Context.
Troubleshooting; Problem diagnosis
On-call rotation, Overnight travel, Physical labor, Climbing ladders, Working within ducts, Working above ceilings, Flexible hours, Weekend work
What They're Looking For.
Must Have
2+ years experience low voltage, Experience reading blueprints, Knowledge of test equipment, Capable of physical labor, Ability to work flexible hours, Demonstrate high customer service, Maintain truck inventory, Ability to follow safety guidelines, Possess valid driver's license, Pass pre-employment background test, Pass pre-employment drug test
Nice to Have
NICET Level II certification
What You'll Do.
Receive service calls
Contact customer representative
Perform service and repairs
Provide highest level service
Solve building inefficiencies
Resolve service related items
Provide solutions and outcomes
Follow troubleshooting procedures
Refer to technical manuals
Service fire alarm systems
Troubleshoot fire alarm systems
Install fire alarm systems
Interpret specifications
Interpret software/systems
Interpret operational manuals
Exhibit customer service skills
Communicate with district staff
Communicate with customers
Complete Service Acknowledgements
Obtain customer signature
Participate in on-call rotation
Train others on service team
Mentor others on service team
Provide recommendations and solutions
How You'll Work.
Team & Collaboration
District staff; Customers; Service team
Communication Scope
Customer communication
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