FireAlarmServiceTechnician

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. **What you will do:** * Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions * Contact customer representative and ascertain equipment/systems problems * Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites * Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment * Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell * Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals * Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction * Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers * Obtain customer signature upon completed service call assignment * Participate in a scheduled On-call rotation * Help to train or mentor others on the service team * Provide our customers with the highest level of service to solve building inefficiencies and reso