BTSE Group
Fintech
[FINTECH]MandarinJuniorOperationsSupportAssociate-REMOTE
Neural analysis suggests this role is
optimal for Junior candidates.
“[FINTECH] Mandarin Junior Operations Support Associate - REMOTE at BTSE Group. Skills: Operations Support, Process Improvement. Support global onboarding processes. Support identity verification (KYC) processes”
Industry & Context.
Troubleshoot new problems; Suggest improvements
Shifting schedule
What They're Looking For.
Must Have
Proficient in verbal and written Mandarin
Nice to Have
Additional languages are a plus, Bachelor’s degree or equivalent qualification is a plus
What You'll Do.
Support global onboarding processes
Support identity verification (KYC) processes
Monitor service-related cases
Analyze service-related issues
Identify trends for process improvements
Identify opportunities for process improvements
Collaborate with product teams
Collaborate with compliance teams
Collaborate with risk teams
Collaborate with operations teams
Ensure effective handling of platform needs
Assist in developing internal knowledge resources
Assist in maintaining internal knowledge resources
Provide operational support
Perform additional tasks as assigned
How You'll Work.
Team & Collaboration
Internal systems and teams; Product, compliance, risk, and operations teams
Full Job Description
## Description About BTSE: BTSE Group is a global leader in fintech and blockchain technology, anchored by three core business pillars: Exchange, Payments, and Infrastructure Development. Serving over 100 corporate clients worldwide, we provide white-label exchange and payment solutions. Our offerings encompass everything from exchange infrastructure hosting and development to custody, wallets, payments, blockchain integration, trading, and more. We are looking for talented professionals in marketing, operations, customer support, and other departments. The roles offered may be on-site, remote, or hybrid, in collaboration with our local partner. About the Role We are looking for a detail-oriented Junior Operations Associate to strengthen our global service operations. This role is focused on supporting internal workflows, ensuring smooth onboarding processes, monitoring internal case trends, and contributing to efficiency improvements across the team. ## Responsibilities Support global onboarding and identity verification (KYC) processes by working with internal systems and teams. Monitor and analyze service-related cases and issues reported internally, identifying trends and opportunities for process improvements. Collaborate with product, compliance, risk, and operations teams to ensure effective handling of platform-related needs. Assist in developing and maintaining internal knowledge resources such as FAQs, SOPs, and documentation for new and existing features. Provide operational support and perform additional tasks as assigned by the Supervisor. ## Qualifications Proficient in both verbal and written Mandarin and English; additional languages are a plus. Strong interpersonal skills and professional attitude, with a collaborative and proactive mindset. Ability to think independently, troubleshoot new problems, and suggest improvements. Strong numerical aptitude and analytical thinking skills. Self-motivated and able to work independently while contributing
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