Supercell Games
Tech / AI / Software
Finnish-SpeakingPlayerSupportSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Finnish-Speaking Player Support Specialist at Supercell Games. Skills: Player Support. Provide exceptional support to Finnish-speaking players via chat, email, and social media platforms. Investigate, troubleshoot, and resolve player issues promptly and effectively”
What You'll Achieve.
enhance player satisfaction
Industry & Context.
troubleshoot; resolve player issues
Relocation to Sofia, Bulgaria
What They're Looking For.
Must Have
Fluency in Finnish, Willingness and eligibility to relocate to Sofia, Bulgaria
Nice to Have
Proficiency in English
What You'll Do.
Provide exceptional support to Finnish-speaking players via chat
and social media platforms
and resolve player issues promptly and effectively
Gather and relay player feedback to internal teams to improve Supercell’s products and services
Maintain accurate and detailed records of player interactions and support tickets
Contribute to the creation and maintenance of support documentation and knowledge base content
How You'll Work.
Team & Collaboration
Collaborate with cross-functional teams to optimize support processes and enhance player satisfaction
Communication Scope
Excellent communication skills
Full Job Description
Patrique Mercier Recruitment is excited to present a fantastic opportunity for a Finnish-Speaking Player Support Specialist to join Supercell Games in Sofia, Bulgaria. If you are fluent in Finnish and passionate about gaming, this role provides a great avenue to join a leading mobile gaming company and contribute to world-class player support. As a Finnish-Speaking Player Support Specialist at Supercell Games, you will be the primary point of contact for Finnish-speaking players, ensuring their queries and issues are handled with professionalism and care. Join a dynamic team focused on delivering outstanding player experiences and fostering a strong gaming community. ### Your Key Responsibilities * Provide exceptional support to Finnish-speaking players via chat, email, and social media platforms. * Investigate, troubleshoot, and resolve player issues promptly and effectively. * Gather and relay player feedback to internal teams to improve Supercell’s products and services. * Maintain accurate and detailed records of player interactions and support tickets. * Collaborate with cross-functional teams to optimize support processes and enhance player satisfaction. * Contribute to the creation and maintenance of support documentation and knowledge base content. **Requirements** * Fluency in Finnish is mandatory; proficiency in English is preferred. Clearly state your native language and nationality in your application (C.V. and/or Cover Letter). * Excellent communication skills with a strong player-focused attitude. * Willingness and eligibility to relocate to Sofia, Bulgaria. **Benefits** • **Financial support during relocation (e.g.: for transportation, hotel stay,** **rent, and assistance in finding a long-term rental)** • Fully paid training sessions from the office • Stable job and career development opportunities • Attractive salary • Additional health insurance • 50+ benefits and services to choose from • Positive international working environment • Support and le
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