FinnishSpeakingCustomerSolutionsAgent-WorkInSofia-PaidRelocation

Mercier Consultancy MD is seeking a Finnish Speaking Customer Solutions Agent to join our growing team in Sofia, Bulgaria. This position offers paid relocation, providing an excellent opportunity for Finnish speakers to engage in a challenging and rewarding customer service role within a multicultural and dynamic environment. ### Key Responsibilities * Provide outstanding customer support and solutions to Finnish-speaking clients through phone, email, and chat. * Resolve customer inquiries promptly and effectively to ensure high satisfaction levels. * Accurately document customer interactions and maintain records using CRM systems. * Collaborate with internal teams to address complex customer issues and deliver comprehensive solutions. * Stay informed about company products, services, and policies to provide accurate and up-to-date information. * Offer feedback and contribute to continuous improvement of customer experience processes. **Requirements** * Fluency in Finnish (both written and spoken) is mandatory; proficiency in English is an advantage. * Experience in customer service, solutions, or related roles is preferred. * Strong communication and interpersonal skills. * Excellent problem-solving abilities and a customer-focused mindset. * Ability to work efficiently in a team-oriented and fast-paced environment. * Willingness to relocate to Sofia supported by paid relocation. * Adaptability and openness to working within a multicultural environment. **Benefits** 1. Competitive Monthly Salary 2. Monthly Performance Bonus 3. Relocation Package 4. Fully Paid Training 5. Health Insurance 6. And Much More...