apply2day
Telecommunications
FinnishCustomerServiceAgent-Remote/On-site
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Finnish Customer Service Agent - Remote/On-site at apply2day. Skills: Finnish language, Customer service. Manage incoming chat. Manage incoming mail”
What You'll Achieve.
Achieve customer satisfaction
Industry & Context.
Identify needs; Assess needs
Relocation package
What They're Looking For.
Must Have
Fluency in Finnish (C1 - C2), Very good command of English (B2 – C1), Good MS Office skills, Phone contact handling skills, Active listening, Customer orientation, Ability to adapt/respond to different types of characters, Ability to multi-task, Prioritize effectively, Manage time effectively
What You'll Do.
Manage incoming phone calls
Identify customer needs
Assess customer needs
Achieve customer satisfaction
Build trust through communication
Provide accurate information
Provide valid information
Provide complete information
Use methods and tools
Keep records of customer interaction
Process customer accounts
Follow communication procedures
Follow communication guidelines
Follow communication policies
How You'll Work.
Team & Collaboration
Fast-paced team
Communication Scope
Presentation skills
Full Job Description
Looking for a role where your love for the **Finnish** language and helping others plays a major factor? We are hiring on behalf of our client for the role of **Finnish Customer Service Agent - Remote/On-site** in Greece! In this opportunity, you will be part of a fast-paced team, enjoying flexible working hours, and have the chance to grow within a company that's focused on delivering top-quality customer service. ### Responsibilities * Manage incoming chat, mail or phone calls. * Identify and assess customers’ needs to achieve satisfaction. * Build relations of trust through open and interactive communication. * Provide accurate, valid, and complete information by using the methods/tools. * Keep records of customer interaction, process customer accounts and file documents. * Follow communication procedures, guidelines, and policies. **Requirements** * Fluency in **Finnish**(C1 - C2) * Very good command of **English**(B2 – C1) * Good MS Office skills. * Strong phone contact handling skills and active listening * Excellent communication and presentation skills. * Customer orientation and ability to adapt/respond to different types of characters. * Ability to multi-task, prioritize, and manage time effectively.. **Benefits** * **Competitive Salary** * **Monthly Bonus** * **Meal Vouchers** * **Health care benefits and numerous other discounts** * **Continuous Training** and access to Educational Platforms * **Relocation** **package** for candidates relocating from abroad, including travel expenses and initial accommodation
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