Wise
Finance / FinServ
FinCrimeOperationsSeniorLeadRFI
“FinCrime Operations Senior Lead - RFI at Wise. Skills: operational leadership, financial crime compliance, team management, performance improvement, stakeholder management. Own the day-to-day performance of a compliance operations function responsible for processing information requests from partner banks. Ensure fast, accurate information exchange that keeps customer funds moving”
What You'll Achieve.
SLA delivery; quality; throughput; team culture; hitting SLA targets; maximizing performance
Industry & Context.
runs towards problems; find performance gaps; identify what needs to change; Problem-solving and prioritization
What They're Looking For.
Must Have
Experience owning and delivering against tight SLA, quality, and throughput targets in a high-volume environment, performance management skills: proven ability to set clear expectations, manage performance rigorously, coach for improvement, and address underperformance effectively, Decisive and action-oriented: a proactive, results-driven leader who is not afraid to take charge, make tough decisions, and hold themselves and their team accountable, data literacy: not analytical in a technical sense, but fluent enough to know when numbers are telling the truth and when they aren't, Experience managing stakeholders across functions and seniority levels, including upward, Problem-solving and prioritization: ability to multitask effectively, prioritize decisively under pressure, and take full ownership in challenging situations
Nice to Have
You have run operations before, ideally in a fast-moving, high-volume environment, and you know what good looks like at pace. You understand the difference between a lead who needs development and one who needs a harder conversation., You read data critically. You know that hitting a metric and maximising performance are not the same thing, and you know how to tell the difference., You are independent. You do not need guardrails. You do not wait for someone to tell you there is a problem. You form a view, you act on it, and you bring people with you., You are direct. With your team, with your peers, with leadership. You know how to frame a difficult message and you are comfortable being the person in the room who says the things others are working around., You get close to work. You are not above sitting with an analyst, pulling a case file, or walking a floor. You understand that distance from the work is where performance problems hide, and you do not let seniority become an excuse for losing sight of what is actually happening.
What You'll Do.
Own the day-to-day performance of a compliance operations function responsible for processing information requests from partner banks
accurate information exchange that keeps customer funds moving
Own SLA and quality targets across the function
Identify and close performance gaps
Build and develop Team Leads
and assumptions that need to change and make the case for it
Represent your operation with authority
Push back when needed
How You'll Work.
Team & Collaboration
Manage a team of Team Leads; Work with leads to find and close performance gaps; Manage stakeholders across functions and seniority levels, including upward
Communication Scope
communicate across a wide network; represent your operation with authority; push back when needed; frame a difficult message; direct communication
Process & Methodology
prioritization, multitask effectively
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