Wise
Finance / FinServ
FinCrimeOperationsSeniorLead-RFI
Neural analysis suggests this role is
optimal for mid candidates.
“FinCrime Operations Senior Lead - RFI at Wise. Skills: operational leadership, financial crime compliance, team management, performance improvement, stakeholder management. Own the day-to-day performance of a compliance operations function responsible for processing information requests from partner banks. Ensure fast, accurate information exchange that keeps customer funds moving”
What You'll Achieve.
SLA delivery; quality; throughput; team culture; hitting SLA targets; maximizing performance
Industry & Context.
runs towards problems; find performance gaps; identify what needs to change; Problem-solving and prioritization
What They're Looking For.
Must Have
Experience owning and delivering against tight SLA, quality, and throughput targets in a high-volume environment, performance management skills: proven ability to set clear expectations, manage performance rigorously, coach for improvement, and address underperformance effectively, Decisive and action-oriented: a proactive, results-driven leader who is not afraid to take charge, make tough decisions, and hold themselves and their team accountable, data literacy: not analytical in a technical sense, but fluent enough to know when numbers are telling the truth and when they aren't, Experience managing stakeholders across functions and seniority levels, including upward, Problem-solving and prioritization: ability to multitask effectively, prioritize decisively under pressure, and take full ownership in challenging situations
Nice to Have
You have run operations before, ideally in a fast-moving, high-volume environment, and you know what good looks like at pace. You understand the difference between a lead who needs development and one who needs a harder conversation., You read data critically. You know that hitting a metric and maximising performance are not the same thing, and you know how to tell the difference., You are independent. You do not need guardrails. You do not wait for someone to tell you there is a problem. You form a view, you act on it, and you bring people with you., You are direct. With your team, with your peers, with leadership. You know how to frame a difficult message and you are comfortable being the person in the room who says the things others are working around., You get close to work. You are not above sitting with an analyst, pulling a case file, or walking a floor. You understand that distance from the work is where performance problems hide, and you do not let seniority become an excuse for losing sight of what is actually happening.
What You'll Do.
Own the day-to-day performance of a compliance operations function responsible for processing information requests from partner banks
accurate information exchange that keeps customer funds moving
Own SLA and quality targets across the function
Identify and close performance gaps
Build and develop Team Leads
and assumptions that need to change and make the case for it
Represent your operation with authority
Push back when needed
How You'll Work.
Team & Collaboration
Manage a team of Team Leads; Work with leads to find and close performance gaps; Manage stakeholders across functions and seniority levels, including upward
Communication Scope
communicate across a wide network; represent your operation with authority; push back when needed; frame a difficult message; direct communication
Process & Methodology
prioritization, multitask effectively
Full Job Description
Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about [our mission](https://wise.jobs/our-mission) and [what we offer](https://wise.jobs/what-we-offer). Wise is seeking a dynamic and experienced Senior Operations Lead to join our Financial Crime Compliance team in Tallinn , Estonia. We’re looking for someone who runs towards problems, gets close to the work, and holds a high bar without apology. You will own the day-to-day performance of a compliance operations function responsible for processing information requests from our partner banks: ensuring fast, accurate information exchange that keeps customer funds moving. This is an operational leadership role: your impact is measured in SLA delivery, quality, throughput, and the team culture that makes those things sustainable. The downstream effect of your team's work reaches every customer we serve. You will manage a team of Team Leads and be accountable for what their teams produce, reporting into the Area Lead. What you will actually be doing Running a tight operation. You will own SLA and quality targets across the function and be expected to know, at any point, what is hitting, what isn't, and why. You will not be waiting for reports to tell you because you will already know. Elevating performance. This is not a steady-state role. There is headroom in this operation and you will be expected to find it, validate it, and close the gap: with your leads, through your leads, and directly where needed. Building leads who deliver. Your Team Leads are experienced. Your job is to make them better, not by shielding the
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