Financial CSR
FinancialCSR-ClientServiceRepresentative-PartTime
Neural analysis suggests this role is
optimal for Entry candidates.
“Financial CSR - Client Service Representative - Part Time at Financial CSR. Skills: client service, financial updates, treatment plans. work directly with our clients. creating an estimate of charges based on the treatment plan”
Industry & Context.
Proven decision-making skills to choose the most appropriate course of action; The ability to integrate new information into problem-solving
Willingness to work non-traditional hours, including nights, weekends and holidays, The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste, Alternate Work Week (four, ten hour shifts per week)
What They're Looking For.
Must Have
previous experience in an animal hospital, At least one year of proven past experience helping clients in an animal hospital setting, High School Diploma/GED or equivalent, Excellent listening and communication skills, Compassion for pets and people—as well as awareness and understanding of others’ reactions, Proven decision-making skills to choose the most appropriate course of action, The ability to integrate new information into problem-solving, Proficiency in Microsoft Office, Willingness to work non-traditional hours, including nights, weekends and holidays, The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste
Nice to Have
knowledge of veterinary terminology
What You'll Do.
work directly with our clients
creating an estimate of charges based on the treatment plan
presenting that treatment plan to the pet owner
entering charges of hospitalized patients
providing those pet parents over the phone with a financial update
Customer service functions
including: greeting visitors
and guiding clients and their pets to exam rooms
Scheduling and confirming appointments
Placing outbound calls for follow-ups and reaching out to prospective clients
Presenting and explaining fees
including processing payments
Creating and presenting treatment plans based on the doctor's recommendations.
Answering questions regarding services and cost
Managing medical records
reports and correspondence
How You'll Work.
Communication Scope
Excellent listening and communication skills
Full Job Description
We are looking for someone who has the ability to work directly with our clients. As a Financial CSR, your duties will include creating an estimate of charges based on the treatment plan and presenting that treatment plan to the pet owner. _Must have_ previous experience in an animal hospital and it would be a plus to have knowledge of veterinary terminology. You will also be entering charges of hospitalized patients and providing those pet parents over the phone with a financial update. This position is Alternate Work Week (four, ten hour shifts per week) ESSENTIAL FUNCTIONS: • Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms • Scheduling and confirming appointments • Placing outbound calls for follow-ups and reaching out to prospective clients • Presenting and explaining fees, including processing payments • Creating and presenting treatment plans based on the doctor's recommendations. • Answering questions regarding services and cost • Managing medical records, charts, reports and correspondence QUALIFICATIONS: • At least one year of proven past experience helping clients in an animal hospital setting • High School Diploma/GED or equivalent • Excellent listening and communication skills • Compassion for pets and people—as well as awareness and understanding of others’ reactions • Proven decision-making skills to choose the most appropriate course of action • The ability to integrate new information into problem-solving • Proficiency in Microsoft Office • Willingness to work non-traditional hours, including nights, weekends and holidays • The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Job
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