CommBank
Financial Services
FinancialCrimeAnalyst-CustomerDataInvestigationsandRemediation
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Financial Crime Analyst - Customer Data Investigations and Remediation at CommBank. Skills: Financial crime, AML/CTF, Customer data. Analyze customer and transactional data. Identify anomalies, risks and gaps”
Industry & Context.
Analytical skills; Problem-solving skills; Attention to detail
What They're Looking For.
Must Have
Relevant tertiary qualifications or equivalent experience
Nice to Have
Experience with requirements gathering, Experience with documentation, Experience with gap analysis
What You'll Do.
Analyze customer and transactional data
Conduct account and customer investigations
Undertake remediation activities
Address data quality issues
Address due diligence issues
Apply the Financial Crime framework
Support effective risk management
Identify operational improvements
Identify data process improvements
Perform risk identification activities
Present complex information to management
Present technical information to stakeholders
Support identification of business needs
Support identification of problem statements
Manage work effectively
Meet agreed timeframes
Maintain communication with stakeholders
Support Managers with ad-hoc requests
Support Managers with initiatives
Support Senior Managers with ad-hoc requests
Support Senior Managers with initiatives
Contribute to production management culture
Participate in daily stand-ups
Participate in team huddles
Demonstrate CommBank’s values
Apply sound judgement in decision-making
How You'll Work.
Team & Collaboration
Work closely with customers; Work with business stakeholders; Work with fellow Financial Crime teams; Work with stakeholders across RBS; Work with Group Financial Crime
Communication Scope
Written communication; Verbal communication; Convey insights
Process & Methodology
Time management, Prioritisation
Full Job Description
****12 Month Max Term** **Do work that matters** Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless and trusted banking experience to more than **10 million personal and small business customers**. The **Customer Data Investigation and Remediation (CDIR)** team plays a critical role in protecting our customers and meeting key regulatory obligations. We support a broad range of requirements including customer onboarding, identification collection and uplift, ongoing and enhanced customer due diligence, and compliance with AML/CTF and CRS/FATCA obligations. Our purpose is simple: **ensure compliance while making banking easy and intuitive for our customers**. **See yourself in our team** As a **Financial Crime Analyst** , you will be part of a specialist investigations team responsible for identifying, investigating and remediating financial crime risks across the Retail Bank. You’ll work closely with customers, business stakeholders and fellow Financial Crime teams, applying strong analytical thinking and regulatory knowledge to drive compliant and customer‑centric outcomes. This role reports to the **Manager, Financial Crime Investigations** and works in close partnership with stakeholders across RBS and Group Financial Crime. **Your impact & contribution** In this role, you will: * Analyse customer and transactional data to identify anomalies, risks and gaps * Conduct account and customer investigations aligned to AML/CTF obligations * Undertake remediation activities to address data quality, KYC and due diligence issues * Apply the Financial Crime framework to support effective risk management across RBS * Identify and document operational and data process improvements * Perform gap analysis and risk identification activities * Clearly present complex or technical information to management and stakeholders * Support the identification of business needs and problem statements relating to financial crime * Prioritise and manage work
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