FinancialCounselor

**Job Description** **UW Medicine Insurance Eligibility and Financial Counseling Services Team (IECS)** has an outstanding opportunity for a **Financial Counselor**. **WORK SCHEDULE** * 100% FTE (40 hours per week) * Mondays - Fridays; 8:00am - 4:30pm * Day Shift * Hybrid after a 6-month probation period **POSITION HIGHLIGHTS** * This is an onsite position for the first 6 months, with potential for transitioning to a hybrid work schedule upon successful completion of the probationary period * Participate in interviewing patients to determine appropriate insurance coverage and/or Financial Assistance * Refer uninsured patients for Medicaid/Financial eligibility screening * Prepare estimates of fees upon request from Patient Care Consultants * Review payment options with patients **PRIMARY JOB RESPONSIBILITIES** * Interview patients and determine appropriate insurance opportunities * Complete applications which include Health Care Exchange, Medicaid, Medicaid Expansion, and Medicare Part D * Manage and resolve a high volume of phone inquiries and referrals * Manage all aspects of UW Medicine’s Financial Assistance application process * Appropriately assess patient’s needs and potential funding and obtain and verify insurance through various web tools * Document progress of each case in Epic notes * Prepare price estimates and collect payments * Demonstrate knowledge and understanding of patient privacy rights * Maintain confidentiality of all medical, financial, or other sensitive materials in printed, electronic, or verbal form * Access and use the minimum necessary patient-identifiable information to perform job responsibilities and duties for authorized purposes only * Interpret hospital policies, procedures, and services to patients, patient representatives, and inter/intra-hospital departments and community facilities * Perform work that supports patient financial relations, resolution of billing problems, and the financial assessment protocols of UW Medicine * P