ING
Financial Services
FinancialCareOfficer
“Financial Care Officer at ING. Skills: Customer service, Collections, Financial services. Handle inbound and outbound calls. Resolve overdue accounts”
What You'll Achieve.
delivering simple, smart solutions; making life easier; making a meaningful impact
Industry & Context.
find suitable solutions
What They're Looking For.
Must Have
Experience in a phone based contact centre customer service, collections, or financial services role, communication and listening skills, customer-first mindset, Ability to manage multiple tasks, High attention to detail, ability to follow processes and policies, willingness to learn and develop
What You'll Do.
Handle inbound and outbound calls
Resolve overdue accounts
Identify customers experiencing financial hardship
Assist customers with general enquiries
Complete administrative tasks
Maintain accurate customer records
Support team in maintaining compliance
Contribute to positive team environment
How You'll Work.
Team & Collaboration
Support the team in maintaining compliance; Contribute to a positive team environment
Communication Scope
communication and listening skills; handle sensitive conversations
Applying for this Financial Care Officer role?
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ANONYMOUS · UNFILTERED
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