Wisr
Financial Services
FinancialAssistanceOfficerCaseManagement(copy)
“Financial Assistance Officer - Case Management (copy) at Wisr. Skills: Customer Support, Collections, Financial Assistance. Manage portfolio of customers in arrears. Perform collections activities”
What You'll Achieve.
Hit agreed productivity targets; Hit payment targets; Hit hardship turnaround targets; Lift conversion rates on promise-to-pay; Lift conversion rates on real-time payments; Meet high Quality Assurance standards; Demonstrate compliance; Demonstrate professional conduct
Industry & Context.
Finding solutions
What They're Looking For.
Must Have
Experience in collections or hardship role, Working knowledge of hardship obligations, Working knowledge of responsible lending principles, Working knowledge of regulatory frameworks governing collections, NCCP Act, Australian Privacy Principles, Debt Collections guidelines, Credit Reporting framework, Superior customer service, Handling high volumes of calls, Solid verbal communication skills, Solid written communication skills, Excellent attention to detail, Excellent time management skills, Ability to multi-task, Genuine interest in finding solutions, Dispute-handling skills, Resolution skills, Excellent negotiating skills, Tech savvy, Ability to pick up new programmes quickly, Ability to pick up new processes quickly
Nice to Have
Experience in consumer lending
What You'll Do.
Manage portfolio of customers in arrears
Perform collections activities
Communicate with customers
Build rapport with customers
Assist customers getting loans back on track
Support customers paying out loans
Support customers amending account details
Support customers setting up payment arrangements
Liaise with external partners
Liaise with third parties
Set up payment arrangements
Manage payment arrangements
Assess hardship applications
Manage existing hardship loans
Coordinate issuance of default notices
Coordinate issuance of legal notices
Perform ad hoc activities
How You'll Work.
Team & Collaboration
Financial Assistance team
Communication Scope
Inbound calling; Outbound calling; Emails
Applying for this Financial Assistance Officer - Case Management (copy) role?
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