Amazon Operation Services Colombia S.A.S.
FinServ
FinancialAnalyst-CSX
Neural analysis suggests this role is
optimal for Mid candidates.
“Financial Analyst - CSX at Amazon Operation Services Colombia S.A.S.. Skills: Financial analysis, Controllership, Operational metrics. Build financial mechanisms. Maintain financial mechanisms”
What You'll Achieve.
Achieve financial goals; Exceed financial goals; Meet committed improvements; Surface risks; Surface opportunities; Achieve VCPC goals; Exceed VCPC goals
Industry & Context.
Root cause analysis; Data-driven decision making
What They're Looking For.
Must Have
5+ years tax experience, 5+ years finance experience, 5+ years analytical field experience, 5+ years multiple finance roles, 5+ years accounting roles experience, 6+ years applying KPIs, 6+ years building financial reports, 6+ years building operational reports, 6+ years informing business decisions, 6+ years continuous improvement projects, Bachelor's degree engineering, Bachelor's degree statistics, Bachelor's degree business, Bachelor's degree and 5+ years quantitative role
Nice to Have
6+ years identifying incomplete data, 6+ years identifying inaccurate data, 6+ years identifying root cause, 6+ years creating escalation plan, 6+ years implementing escalation plan, 6+ years solving complex business challenges, 6+ years delivering financial models, 6+ years delivering analysis, 6+ years delivering recommendations, MBA, CPA, Knowledge of SQL, Knowledge of ETL, Experience with large-scale data mining, Experience with reporting tools, Experience with financial systems, Experience delivering forecasting, Experience delivering budgeting, Experience delivering variance analysis, Experience data interpretation
What You'll Do.
Build financial mechanisms
Maintain financial mechanisms
Provide controllership
Deliver financial reviews
Incorporate narratives
Drive business decisions
Partner on storylines
Own analysis development
Develop mechanism for handle-to-resolve
Provide platform for debate
Provide actionable steps
Review productivity metrics
Collaborate on narrative development
Analyze handle-to-resolve rates
Understand performance drivers
Understand VCPC global performance
Leverage specialist partners
Present global cost picture
Present financial insights
Engage with Regional Controllers
Work across planning cycles
Ensure financial targets met
How You'll Work.
Team & Collaboration
Finance partners; Partner finance teams; Strategic guidance leadership; Finance and operations teams; CSX FP&A; Service Delivery teams; Regional Controllers; Headcount Planning; Network Efficiency Finance; Quality & Escalations Finance; Operational leaders; Service Delivery Site Insights; Service Resource Management
Communication Scope
Global financial narratives; Executive presence; Backbone skills; Actionable insights; Clear stories
Full Job Description
Are you ready to drive financial excellence and operational improvement at Amazon? We're looking for a Financial Analyst who can translate complex operational metrics into clear global financial narratives and guide business decisions. This role requires someone who can consolidate multiple workstreams into a cohesive global financial story while providing support to partner finance teams and strategic guidance to leadership. As a Financial Analyst III focusing on Customer Service Experience (CSX) financial performance, you'll build mechanisms to understand Variable Cost per Contact (VCPC) input performance variations, develop insightful analyses, and collaborate with finance and operations teams worldwide. You'll ensure accuracy of financial submissions, deliver monthly financial reviews to senior leaders, flag risks and opportunities, and guide course corrections to achieve and exceed financial goals. This position offers a strong mix between global financial controllership and influencing financial strategy while developing your executive presence and backbone skills. Key job responsibilities Build and maintain robust financial mechanisms with finance and operations partners to provide accurate controllership of Variable Cost per Contact (VCPC) performance for Customer Service Experience (CSX). Deliver comprehensive monthly worldwide financial reviews to senior leadership, incorporating clear narratives and actionable insights that drive business decisions. Partner with CSX FP&A on ensuring storylines flow correctly from Service Delivery (SD) operation to wider teams. Collaborate with Regional Controllers on worldwide productivity initiatives, ensuring proper alignment of operational metrics and financial outcomes. Own analysis and mechanism development for handle-to-resolve rates, a key operational metric to define whether we are solving the customer problem right first time. Lead the CSX Global Service Delivery Finance Forum, creating visibility on cost headwin
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