Manulife
Financial Services
FinanceTransformation&OperationalExcellenceConsultant
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Finance Transformation & Operational Excellence Consultant at Manulife. Skills: Operational Excellence, Finance Transformation, Process Improvement, Project Management. Execute operational excellence projects. Improve performance metrics”
What You'll Achieve.
Deliver project objectives; Improve performance metrics; Document performance improvement
Industry & Context.
Data-driven analysis; Root cause analysis; Identify gaps; Identify opportunities
What They're Looking For.
Must Have
3 years Project Management experience, 3 years Business Analysis experience, 3 years Transformation experience, 3 years Change Management experience, 5 yrs combined Finance Operations experience, Knowledge of Finance and Accounting processes, Knowledge of fundamental finance or accounting concepts, Business analysis experience, Detailed documentation skills, Knowledge of Lean methodology, Knowledge of Six Sigma methodology, Able to perform basic data analysis, Able to perform advanced data analysis, Excellent English written communication skills, Excellent English verbal communication skills, Use of Microsoft Office 365 applications, Use of project management tools
Nice to Have
CPA is an advantage, Trained Lean Frameworks, Certified Lean Frameworks, Trained Six Sigma Greenbelt, Certified Six Sigma Greenbelt, Multiple project experience delivering projects, Coaching project leads experience, Coaching project resources experience, Experience driving process automation, Experience implementing AI Solutions
What You'll Do.
Execute operational excellence projects
Improve performance metrics
Implement AI based technology solutions
Re-engineer processes
Establish operational management standards
Verify training and skills for frontline staff
Optimize workforce utilization
Implement quality controls
Provide recommendations
Perform discovery sessions
Gather data for analysis
Draft process flows using BPMN
Leverage AI based automation
Support process analysis
Set up governance meetings
Facilitate governance meetings
Create project implementation plans
Manage stakeholder expectations
Provide status reporting
Document performance improvement
Act as consultant to operations leaders
Deploy Operational Excellence Framework
Cultivate continuous improvement culture
Cultivate critical thinking
Participate in OE Community of Practice
Share industry best practices
Share implementation of new tools
Share implementation of new technologies
How You'll Work.
Team & Collaboration
Stakeholder management; Cross-functional teams; Operations leaders; OE Community of Practice
Communication Scope
English written communication; English verbal communication; Status reporting
Process & Methodology
Project Management, Business Analysis, Transformation, Change Management, Lean Frameworks, Six Sigma Greenbelt, OE frameworks
Full Job Description
The **Finance Transformation &** **Operational Excellence Consultant** will support the MBPS Transformation and Operational Excellence Leader for Finance, Actuarial and GWAM Tower in executing the Transformation and Operational Excellence strategic initiatives by delivering process and performance improvement projects. **Position Responsibilities:** * Execute the operational excellence projects assigned by the Transformation & Operational Excellence Finance, Actuarial and GWAM Tower Director * Scope of operational excellence projects involving performance improvement typically include but may not be limited to the following key operational metrics: Efficiency, Accuracy, Productivity, Timeliness, CSAT, tNPS, Utilization, Cost Reduction, Risk Management, etc. * Scope of operational excellence projects involving process automation, use of AI based technology solutions implementation, process redesign, process improvement/ re-engineering, process documentation, typically include but are not limited to: operational management standards, training & skills verification for key frontline staff, workforce utilization, system enhancement, quality & controls, risk elimination or mitigation, monitoring, analysis using data-driven analysis and recommendations, as well as change management. * Engagement and stakeholder management in perform discovery sessions, gather data for analysis in accordance with process excellence frameworks such as Lean, Six Sigma DMAIC, PDCA, Design Thinking, including drafting process flows using BPMN standards for process documentation that are appropriate in order to deliver the project objectives. * Leverage technology based automation using Artificial Intelligence-solutions, system based process integration and workflow development, Alteryx, Power BI, Power Automate in accordance with industry best practices * Process analysis support using OE frameworks in project deliverables including setting up cadence and facilitating management governance mee
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