Air Liquide
FinanceOperations&ServiceDeliveryLead,GCC
Neural analysis suggests this role is
optimal for Senior candidates.
“Finance Operations & Service Delivery Lead, GCC at Air Liquide. Skills: Service Delivery Framework, Customer Experience (CX) & Stakeholder Management, Reporting & Data Insights, Continuous Improvement & Transformation. Ensure consistent implementation of common service management capabilities, including the service catalogue, service level management, risk management, and internal controls.. Deliver and improve current KPIs focusing on operational excellence aligned with the global business stra”
What You'll Achieve.
Delivering services efficiently, effectively, and transparently.; Driving sustainable performance and customer centricity.; Deliver and improve current KPIs focusing on operational excellence.; Foster a "Service and Solutions" mindset.; Advance data-driven insights.; Improve efficiency and reduce cycle times through automation.; Achieve further efficiency and scalability through increased scope of services.; Deliver high-quality services as the organization expands.; Drive down transaction cost, reduce cycle time, and improve responsiveness to customer needs.
Industry & Context.
Resolve pain points using journey mapping; Develop mitigation strategies for risks
What They're Looking For.
Must Have
15+ years of experience in Finance Shared Services/GBS, ideally within a GCC environment., knowledge of service management, experience in stakeholder management, Proven track record in transformation and change management with the ability to lead a service delivery mindset with an outsourced provider, Excellent interpersonal skills with the gravitas to influence senior stakeholders and build productive relationships
Nice to Have
Six Sigma certification preferred
What You'll Do.
Ensure consistent implementation of common service management capabilities
including the service catalogue
service level management
and internal controls.
Deliver and improve current KPIs focusing on operational excellence aligned with the global business strategy.
Work closely with peer Service Delivery Leads (SDLs) across regions to co-create a unified operating model
including global KPI frameworks and Power BI dashboards.
Support change management for service-related formal agreements
and balanced scorecards.
Foster a "Service and Solutions" mindset by leading the regional adoption of CX metrics (NPS/CSAT) and using journey mapping to resolve pain points.
reliable relationships with GBS stakeholders and business partners
conducting satisfaction follow-ups to align strategy with affiliate needs.
Serve as the single point of contact for urgent tactical escalations and supervise critical issues requiring cross-tower alignment.
and report on organizational
and operational metrics.
Set the direction for overall reporting needs and lead initiatives to advance data-driven insights.
Assist GBS Functions in monitoring service performance levels and ensuring accurate reporting across all towers.
Provide operational inputs to the Finance technology roadmap and leverage automation to improve efficiency and reduce cycle times.
Drive simplification and standardization of processes while adhering to internal controls and compliance requirements.
Constantly assess opportunities to increase the scope of services to help the organization achieve further efficiency and scalability.
Evolve the Finance tower into a best-in-class unit that is able to scale and continuously grow to deliver high-quality services as the organization expands.
Ensure compliance with internal controls and monitor operational and compliance risks
developing mitigation strategies as needed.
Deliver and uplift current KPIs focusing on operational excellence aligned to the overall business strategy.
Drive a culture of continuous improvement using analytical data to measure performance
execute improvement plans
drive down transaction cost
and improve responsiveness to customer needs.
Contribute to and provide operational inputs to the Finance technology roadmap
leveraging technology advancement to drive up operational efficiency.
Constantly review and assess opportunities to grow and increase the scope of services to help the overall organization achieve further efficiency.
How You'll Work.
Team & Collaboration
Work closely with peer Service Delivery Leads (SDLs) across regions to co-create a unified operating model.; Maintain long-term, reliable relationships with GBS stakeholders and business partners.; Supervise critical issues requiring cross-tower alignment.; Assist GBS Functions in monitoring service performance levels and ensuring accurate reporting across all towers.
Process & Methodology
Transformation and change management
Full Job Description
## How will you CONTRIBUTE and GROW? As part of the "Fit" organizational transformation, the GBS is accelerating its evolution into a unified, global organization. The Lead for Finance Operations and Service Delivery ensures that the center operates with an outcome-oriented mindset, delivering services efficiently, effectively, and transparently. You will be responsible for the overall service management framework, leveraging best-in-class models and technologies to drive sustainable performance and customer centricity. Key Responsibilities (Scope is limited to Finance processes) 1\. Service Delivery & Operational Excellence * Service Delivery Framework: Ensure consistent implementation of common service management capabilities, including the service catalogue, service level management, risk management, and internal controls. * Performance Uplift: Deliver and improve current KPIs focusing on operational excellence aligned with the global business strategy. * "One GBS" Governance: Work closely with peer Service Delivery Leads (SDLs) across regions to co-create a unified operating model, including global KPI frameworks and Power BI dashboards. * Agreements Management: Support change management for service-related formal agreements, including SLAs, OLAs, and balanced scorecards. 2\. Customer Experience (CX) & Stakeholder Management * Customer-Centric Culture: Foster a "Service and Solutions" mindset by leading the regional adoption of CX metrics (NPS/CSAT) and using journey mapping to resolve pain points. * Strategic Partnerships: Maintain long-term, reliable relationships with GBS stakeholders and business partners, conducting satisfaction follow-ups to align strategy with affiliate needs. * Escalation Management: Serve as the single point of contact for urgent tactical escalations and supervise critical issues requiring cross-tower alignment. 3\. Reporting & Data Insights * Metrics Management: Maintain, analyze, and report on organizational, customer, financial, and
Applying for this Finance Operations & Service Delivery Lead, GCC role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Air Liquide?
Real rants from real employees. Read before you apply.