FinanceOperationManager

• Manages the continuous quality and efficiency of the required service to customers • Responsible for evaluating, developing and recommending process improvements to increase efficiency and to enhance internal and external customer service and customer satisfaction • Creates measurements to tracks and reports service performance levels against SLA target and reacts on findings • Conducts monthly service improvement reviews and takes actions based on findings • Communicates weekly status reports to the units. • Actively searches from KONE units the guidelines/rules/regulations that shall be followed in SSC • Ensures successful transition by assisting and supporting the transition process from KONE Units • Makes sure that all documentation in order to execute the process is up to date (URD, process map, procedure documentation) • Ensures original documents are stored and/or archived in line with the country specific legal requirements • Participates actively in the applicable process network to share expertise and improve and harmonize KONE Way processes • Manages and coaches personnel • Manages all HR processes as instructed by the HR Manager • Coordinates and defines service priorities with Team Leaders • Sets and monitors priorities in workflow by team (Documents in Process) • Supervises attendance and overtime requests • Identifies skill and task related training issues of the Team Leaders • Builds and manages an efficient and effective team culture and structure • Responsible for optimizing team size • Responsible for implementing KONE processes with the team leaders to ensure SSC is aligned with KONE processes (HR, strategy cascading and KONE WAY) • Performs other tasks allocated by the Vice President of SSC _At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas.