FinanceManager

Everything we do at Amazon is focused on being "Earth's Most Customer-Centric Company”. At the core of this customer centricity is the Worldwide Customer Service organization. Our Finance leaders work cross functionally, help others understand financial decisions and are trusted business advisors. They employ every facet of data and communication to ensure our partners and our leaders have the most up to date and reliable information to help them make the best possible decision. Come teach us a few things, and we’ll teach you a few things as we navigate the most customer-centric company on Earth. The Amazon Customer Service Finance team is looking for a Finance Manager to join our growing business and partner with the Product & Technology teams building the next generation AI tools to serve our Customers and improve Customer Experience. This is a high-visibility role where you will partner directly with senior and executive leaders across CS to shape financial strategy in a fast-moving, ambiguous environment. You will work at the intersection of finance strategy and AI-driven innovation — building mechanisms from scratch, not inheriting someone else's playbook. The successful candidate will be a self-starting builder who thrives in ambiguity, brings strong business partnership instincts, and can navigate organizational complexity while driving results with limited precedent. You will partner with finance and business leaders across several teams to provide strategic guidance, tactical direction, and decision support. Key job responsibilities - Build and own financial modeling for multi-million dollar investment decisions, partnering with the business on inputs and design, including designing and managing mechanisms to enable performance monitoring. - Partner directly with senior business leaders to deliver financial insights that drive strategic decisions across CS. - Lead business reviews, presenting financial summaries and insights to CS Leadership. - Navigate amb