Sparklight
FieldTechnician
“Field Technician at Sparklight. Skills: customer service, problem solving, technical troubleshooting. installing customer service drops or outlets in both residential and business properties. use electronic test equipment and online diagnostic tools to troubleshoot customer service drops or outlets”
What You'll Achieve.
keep our customers and associates connected to what matters most; keep them connected to what matters most!
Industry & Context.
Problem solving is key when working with our customers.; Be able to listen to customers and present solutions in a positive manner.
Flexibility to go beyond for our customers by working overtime and on-call as needed., successfully work in small and confined lift to 100 lbs., work on a and work in all weather conditions., background, drug screening, and reference check., meet and maintain the requirements under the Company’s DOT program, including successfully complete and pass a road test examination, driver’s record safety review, drug testing, DOT physical, and past employer safety performance history.
What They're Looking For.
Must Have
A good driving record and a valid driver’s license in the state you are applying., Demonstrated at least 3 months of customer service or related experience and/or training., High school diploma or GED., Regular and predictable attendance is required.
What You'll Do.
installing customer service drops or outlets in both residential and business properties
use electronic test equipment and online diagnostic tools to troubleshoot customer service drops or outlets
diagnose and repair reception performance issues
resolve all problems from the customer’s equipment to the output of the first distribution amplifier
ensure we are providing proper upstream and downstream signal levels at each termination on the customer’s premises
suggesting upgrades of existing services
educate customers on their new/existing equipment
take on other duties needed to help drive our Purpose
fulfill our Brand Principles
and abide by our Organization’s Value
How You'll Work.
Communication Scope
listen to customers; present solutions in a positive manner; tailors our communications and interactions to address their needs and expectations
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