Sparklight
FieldTechnician
Neural analysis suggests this role is
optimal for Entry candidates.
“Field Technician at Sparklight. Skills: installing customer service drops or outlets, troubleshoot customer service drops or outlets, diagnose and repair reception performance issues, resolve all problems from the customer’s equipment to the output of the first distribution amplifier, ensure proper upstream and downstream signal levels at each termination on the customer’s premises, suggesting upgrades of existing services, educate customers on their new/existing equipment. installing customer s”
What You'll Achieve.
keep our customers and associates connected to what matters most; help keep them connected to what matters most
Industry & Context.
Problem solving is key when working with our customers.; Be able to listen to customers and present solutions in a positive manner.
Flexibility to go beyond for our customers by working overtime and on-call as needed., work in small and confined lift to 100 lbs., work on a and work in all weather conditions., Regular and predictable attendance is required., background, drug screening, and reference check, meet and maintain the requirements under the Company’s DOT program, including successfully complete and pass a road test examination, driver’s record safety review, drug testing, DOT physical, and past employer safety performance history.
What They're Looking For.
Must Have
A good driving record and a valid driver’s license in the state you are applying., High school diploma or GED., Demonstrated at least 3 months of customer service or related experience and/or training., Successfully work in small and confined lift to 100 lbs. ; work on a and work in all weather conditions.
What You'll Do.
installing customer service drops or outlets in both residential and business properties
use electronic test equipment and online diagnostic tools to troubleshoot customer service drops or outlets
diagnose and repair reception performance issues
resolve all problems from the customer’s equipment to the output of the first distribution amplifier
ensure we are providing proper upstream and downstream signal levels at each termination on the customer’s premises
suggesting upgrades of existing services
educate customers on their new/existing equipment
How You'll Work.
Communication Scope
present solutions in a positive manner; educate customers
Full Job Description
_**Job Description:**_ ## If you have never thought about a career as a Field Technician, it’s time to think again! If you love working in the field, driving vehicles, interacting with customers, and advancing with ongoing learning opportunities, Sparklight is your next and final stop. This role offers an extensive training program with both one-on-one and group training classes. Nervous about finding your way in a new organization? You will have access to mentors from across the company to ensure you are set up for success. Our Field Techs are also provided with a company truck and all the necessary tools to perform the job. We also provide uniforms, from hats to boots and everything in between. Our INCREDIBLY competitive benefits package includes 20 days (about 4 weeks) of PTO (Paid Time Off) per year, medical benefits that start on the first day of employment, a 401K match of up to 5%, and generous tuition reimbursement which increases with your tenure. You can even earn credits toward your associate degree while at work! **** At Sparklight, a Cable One company, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace. **** **Key Responsibilities** * Connect our customers to what they love by installing customer service drops or outlets in both residential and business properties. * Take the training you gain to use electronic test equipment and online diagnostic tools to troubleshoot customer service drops or outlets, diagnose and repair reception performance issues, and resolve all problems from the customer’s equipment to the output of the first distribution amplifier. * You will ensure we are providing proper upstream and downstream signal levels at each termination on the customer’s premises. * You will be proactive by suggesting u
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