HP
FieldTechnicalSupportRepresentative
“Field Technical Support Representative at HP. Skills: Technical Support, Customer Service. Lead technical support for end users. Lead technical support for authorized service providers”
Industry & Context.
Problem resolution
50% travel
What They're Looking For.
Must Have
4-6 years related work experience, High School Diploma/GED/Higher Secondary education or commensurate work experience
What You'll Do.
Lead technical support for end users
Lead technical support for authorized service providers
Utilize proactive monitoring for issue prevention
Maintain high customer satisfaction levels
Address customer-related issues promptly
Offer comprehensive software services
Provide post-sales support
Provide service delivery support
Maintain documentation
Collaborate for process improvement
Ensure data confidentiality
Complete tasks with minimal supervision
Clarify customer requirements
Guarantee customer requirement fulfillment
Manage customer-relation issues
Escalate customer concerns as per protocols
Address application issues for remote accounts
Address application issues for local accounts
Resolve technical challenges on hardware platforms
Resolve technical challenges on software platforms
Identify opportunities for preventing problems
Enhance customer experiences
Maintain departmental documentation on work orders
Maintain departmental documentation on software
Maintain departmental documentation on inventory
Align individual work with strategy
Implement process improvements
Standardize processes globally
Adhere to established standards
Support execution of business processes
Complete process-oriented assignments
Share technical information
Support department-level operational plans
Identify varied problems
Solve varied problems
Complete day-to-day tasks
Complete tasks with forward planning
How You'll Work.
Team & Collaboration
Collaborate with teams
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