Octal Philippines Inc.
Information Technology and Services
FieldTechnicalSupport
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Field Technical Support at Octal Philippines Inc.. Skills: technical support, field service, network systems, hardware, software. Provide on-site technical assistance and support for network systems, hardware, and software.. Troubleshooting, maintenance, and ensuring client satisfaction through effective problem resolution.”
What You'll Achieve.
ensuring client satisfaction through effective problem resolution.
Industry & Context.
problem-solving and troubleshooting skills.
Willingness to travel to client sites as needed.
What They're Looking For.
Must Have
Bachelor’s degree in Computer Science, Information Technology, or related field., Proven experience in technical support or field service roles., problem-solving and troubleshooting skills., Good knowledge of network systems, hardware, and software., Ability to work independently and manage time effectively., customer service and communication skills., Willingness to travel to client sites as needed.
What You'll Do.
Provide on-site technical assistance and support for network systems
and ensuring client satisfaction through effective problem resolution.
PREVENTIVE MAINTENANCE SUPPORT OF IT ASSETS (LAPTOPS
TABLETS/iPADS & PRINTERS)
PHYSICAL INSPECTION AND CLEANING
OS AND FIRMWARE UPDATES
PATCH MANAGEMENT AND ANTIVIRUS MONITORING
PRINTER MAINTENANCE AND DRIVER UPDATES
PREVENTIVE MAINTENANCE REPORTING
How You'll Work.
Communication Scope
communication skills
Full Job Description
Octal Philippines Inc. is looking for a Field Technical Support specialist to provide on-site technical assistance and support for network systems, hardware, and software. This role involves troubleshooting, maintenance, and ensuring client satisfaction through effective problem resolution. **Key Responsibilities:** * PREVENTIVE MAINTENANCE SUPPORT OF IT ASSETS (LAPTOPS, DESKTOP PCs, TABLETS/iPADS & PRINTERS) * PHYSICAL INSPECTION AND CLEANING * SYSTEM HEALTH CHECKS * OS AND FIRMWARE UPDATES * PATCH MANAGEMENT AND ANTIVIRUS MONITORING * PRINTER MAINTENANCE AND DRIVER UPDATES * PERFORMANCE TESTING * PREVENTIVE MAINTENANCE REPORTING **Requirements** **Qualifications:** * Bachelor’s degree in Computer Science, Information Technology, or related field. * Proven experience in technical support or field service roles. * Strong problem-solving and troubleshooting skills. * Good knowledge of network systems, hardware, and software. * Ability to work independently and manage time effectively. * Strong customer service and communication skills. * Willingness to travel to client sites as needed. **Benefits** Mandatory Gov't Benefits
Applying for this Field Technical Support role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Octal Philippines Inc.?
Real rants from real employees. Read before you apply.