New Era Technology
FieldSupportTechnician-DataCenterCoolingSystems
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Field Support Technician - Data Center Cooling Systems at New Era Technology. Skills: Electro-mechanical systems, Technical support. Provide onsite technical services. Execute installation support”
Industry & Context.
Troubleshooting; Problem solving; Root cause analysis
Ability to travel, On-call rotation, Work extended hours, Lift up to 50 pounds, 20% travel
What They're Looking For.
Must Have
Minimum 3 years experience, Prior electro-mechanical equipment experience, Experience reading Electrical Schematics, Experience with 200 – 440-volt equipment, Hands on hardware troubleshooting, Ability to apply technical knowledge, Ability to read basic product drawings, Ability to manage priorities, Troubleshooting skills, Sound technical judgment, Ability to work onsite independently, Availability to work extended hours, Ability to pass background check
Nice to Have
Associate degree with IT Hardware certificate
What You'll Do.
Provide onsite technical services
Execute installation support
Execute startup support
Execute commissioning support
Execute remedial maintenance
Execute preventative maintenance
Participate in system deployment
Provide onsite support
Assist in fault isolation
Identify necessary parts
Respond onsite to dispatches
Maintain accurate customer records
Contribute to Knowledge Articles
Contribute to technical documentation
Serve as resource to sales
Recommend improvements to manuals
Recommend improvements to processes
Recommend improvements to procedures
Contribute to training content
Provide training to customers
Provide training to field personnel
Maintain knowledge of new products
How You'll Work.
Team & Collaboration
Team-oriented culture; Work with industry experts; Work as part of a team
Communication Scope
Oral communications; Written communications
Process & Methodology
Planning, Organizing, Prioritizing
Full Job Description
Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together SUMMARY: We currently need a Field Tech Support Specialist supporting our client. This position will be responsible for providing onsite technical services in support of Mission Critical Cooling Systems. Executes the delivery of installation, startup, commissioning support, remedial and preventative maintenance (PM) services. PRIMARY DUTIES: Participates in system deployment project for established service area, by delivering installation, startup and/or commissioning support services. Provides onsite support by assisting in fault isolation of electro-mechanical systems. Identifies necessary parts to resolve customer equipment failures. Responds onsite to dispatches, within required timeframe as specified in customer service level agreements (SLAs), for scheduled and unscheduled services requests. Serves the department by participating in the development of service bulletins, procedures, process improvements, and other collateral duties as required. Maintains accurate customer service records and reports within the Case Management System/CRM. Contributes to the c
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