New Era Technology
FieldSupportTechnician-CoolingSystems
Neural analysis suggests this role is
optimal for Mid candidates.
“Field Support Technician - Cooling Systems at New Era Technology. Skills: Field Support, Mission Critical Cooling Systems, Technical Services, Electro-mechanical Systems. Providing onsite technical services in support of Mission Critical Cooling Systems. Executing the delivery of installation, startup, commissioning support, remedial and preventative maintenance (PM) services”
Industry & Context.
Critical thinking and analytical capabilities in troubleshooting and problem solving; sound technical judgment
Ability to travel with little notice may be required, Availability to work extended hours, if applicable, including participation in a 24/7 on-call rotation, Ability to pass customer-specific background check processes, if applicable, Prolonged periods of working at Customer facilities standing, lifting, bending, kneeling, etc., Must be able to lift to 50 pounds at times, Travel may be required up to approximately 20% of the time, Willing to travel when needed
What They're Looking For.
Must Have
Experience reading Electrical Schematics, Experience working with 200 – 440-volt equipment (High Voltage), Hands on hardware troubleshooting and repair experience, Ability to successfully apply technical knowledge to identify root causes, Ability to demonstrate excellent customer service and communication skills, Ability to read basic product drawings, electrical schematics, and technical specifications, Requires the ability to manage priorities effectively, Troubleshooting skills and sound technical judgment, Ability to work both onsite independently and as part of a team, Availability to work extended hours, if applicable, including participation in a 24/7 on-call rotation, Ability to pass customer-specific background check processes, if applicable
Nice to Have
certificate in an IT Hardware-related discipline
What You'll Do.
Providing onsite technical services in support of Mission Critical Cooling Systems
Executing the delivery of installation
commissioning support
remedial and preventative maintenance (PM) services
Participating in system deployment projects
Assisting in fault isolation of electro-mechanical systems
Identifying necessary parts to resolve customer equipment failures
Responding onsite to dispatches for scheduled and unscheduled services requests
Maintaining accurate customer service records and reports
Contributing to the creation of Knowledge Articles and other technical-related documentation
Recommending improvements to manuals
operational processes and procedures
Contributing to training course content development and providing training
How You'll Work.
Team & Collaboration
collaborative approach in working within a team environment; Ability to work both onsite independently and as part of a team
Communication Scope
oral and written communications; excellent customer service and communication skills
Process & Methodology
Planning, organizing, prioritizing skills
Full Job Description
Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together SUMMARY: We currently need a Field Tech Support Specialist supporting our client. This position will be responsible for providing onsite technical services in support of Mission Critical Cooling Systems. Executes the delivery of installation, startup, commissioning support, remedial and preventative maintenance (PM) services. PRIMARY DUTIES: Participates in system deployment project for established service area, by delivering installation, startup and/or commissioning support services. Provides onsite support by assisting in fault isolation of electro-mechanical systems. Identifies necessary parts to resolve customer equipment failures. Responds onsite to dispatches, within required timeframe as specified in customer service level agreements (SLAs), for scheduled and unscheduled services requests. Serves the department by participating in the development of service bulletins, procedures, process improvements, and other collateral duties as required. Maintains accurate customer service records and reports within the Case Management System/CRM. Contributes to the c
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