The N2 Company
Publishing
FieldSupportSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Field Support Specialist at The N2 Company. Skills: Impeccable service, Communication, Problem-solving. Assist Area Directors develop their skills while building one-on-one relationships with them. Train Area Directors in our processes and procedures via phone conferences”
Industry & Context.
Trouble-shooter; Find answers when they don’t already have them; Solve problems
What They're Looking For.
Must Have
Ability to learn quickly with a desire to grow, Confidence in making decisions based on your knowledge and training, All-star communication skills, both over the phone and in email, Knowledge of Microsoft Office products and Google Workspace, Resourcefulness and adaptability in an environment of change, Ability to work calmly with fast-paced deadlines
Nice to Have
Previous call center experience, Ticketing software knowledge
What You'll Do.
Assist Area Directors develop their skills while building one-on-one relationships with them
Train Area Directors in our processes and procedures via phone conferences
Respond to a steady stream of questions
and everything in between via phone and email with both Area Directors and their advertising clients
Work both individually and within a small
close-knit team to solve problems
Answer incoming phone calls to cover current staffing pattern needs
Brainstorm and implement ways to be proactive in your role to reduce reactiveness in engaging with Area Directors
Collaborate with our Design team to help Area Directors understand our design process and administrative tasks
How You'll Work.
Team & Collaboration
Work within a small, close-knit team to solve problems; Collaborate with our Design team
Communication Scope
All-star communication skills, both over the phone and in email; Written communication; Verbal communication
Full Job Description
At the N2 Company, our vision is "to be the most respected franchise in the nation, to share stories that build community, and to provide meaningful work for our team". About Us The N2 Company is America’s leading publisher of community magazines. We’re proud of our award-winning media brands – they reach millions of readers in nearly every state and help great businesses connect with ideal clients – but we’re even more proud to provide supportive and fulfilling remote work opportunities for our people. About The Role At N2, Field Support Specialists are our liaisons between our Home Office team members and our sales rock stars, known as Area Directors. On the Support team, Field Support Specialists play the role of coach, teacher, and trouble-shooter when helping Area Directors across the country. They deliver impeccable service through written and verbal communication, and while each team member is equipped to answer all types of questions, they must also be prepared to have the patience and curiosity to find those answers when they don’t already have them. This is a fully remote position with the hours of 9:00 am to 6:00 pm ET, Monday through Friday. Interviews will be conducted via phone and video calls for your convenience. The salary is $44,000 annually, with opportunities for growth and advancement. The Role in Action Assist Area Directors develop their skills while building one-on-one relationships with them. Train Area Directors in our processes and procedures via phone conferences. Respond to a steady stream of questions, concerns, complaints, and everything in between via phone and email with both Area Directors and their advertising clients. Work both individually and within a small, close-knit team to solve problems. Answer incoming phone calls to cover current staffing pattern needs. Brainstorm and implement ways to be proactive in your role to reduce reactiveness in engaging with Area Directors. Collaborate with our Design team to help Area Directors
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