FieldSupportSpecialist

ABOUT EYEBOT Eyebot is an outcome-focused technology company on a mission to make vision care accessible to everyone, equally. Headquartered in Boston’s North End and Charlestown neighborhoods and backed by top investors and the National Science Foundation, our vision test kiosk is reshaping how vision care is delivered. If you are passionate about solving big problems and building the future of vision care, we would love to hear from you. ABOUT THE ROLE Eyebot is seeking a Field Support Specialist to serve as a local presence for our kiosk network in Pennsylvania. In this role, you will visit retail locations on a regular cadence to check in with store staff, assess how our kiosks are performing in the field, and provide hands-on training and encouragement to associates. You will be a key part of how Eyebot maintains strong relationships with its retail partners and drives kiosk utilization across the region. This is a 1099 independent contractor engagement serving retail locations across Pennsylvania. Candidate must be located in the state of Pennsylvania to be considered for this role. This engagement is structured as a 6-month independent contractor arrangement, with the potential to convert to a full-time employee role upon mutual agreement. WHAT YOU’LL DO: - Visit assigned retail locations on a twice-monthly schedule to check in on kiosk operations and store staff engagement. - Build relationships with store associates and managers, serving as a trusted and approachable point of contact for Eyebot in the field. - Gauge store staff sentiment toward the Eyebot kiosk and surface insights back to the Eyebot team - both the positive signals and the friction points. - Conduct in-person training sessions for store associates on how to use and recommend the Eyebot kiosk to customers. - Manage in-store events and community engagement opportunities - Reinforce best practices for kiosk placement, presentation, and daily upkeep. - Identify issues - operational, technical,