FieldSupportSpecialist(福岡)

## **JOB DESCRIPTION:** **About Abbott** At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 99,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve. Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions. The position of Field Support Specialist is within our IDDM-Japan located at Japan. This job description will be reviewed periodically and is subject to change by management. **PURPOSE OF THE ROLE** : This role is responsible for delivering high-quality field support for diagnostic equipment, ensuring stable operation, improving customer satisfaction, and building long-term customer relationships. 本ポジションは、診断機器に対する高品質なフィールドサポートを提供し、機器の安定稼働を実現するとともに、顧客満足度の向上および長期的な信頼関係構築を担います。 In addition to executing core field activities independently, this role is expected to proactively identify customer needs and contribute to problem-solving and continuous improvement. 基本的な現場対応を自律的に遂行するだけでなく、顧客ニーズを主体的に把握し、課題解決および継続的な業務改善に貢献することが期待されます。 **RESPONSIBILITIES:** **Field Support & Technical Execution****/****フィールドサポートおよび技術対応** * Provide installation, training, and operational support / 機器の設置・トレーニング・操作支援 * Ensure accuracy, safety, and stable performance of products / 精度・安全性・安定稼働の確保 * Perform upgrades and troubleshooting / アップグレード・トラブル対応 **Customer Support & Engagement****/****顧客対応および関係構築** * Support product demonstrations and safe use / デモおよび適正・安全使用の支援 * Explain product features and scientific background cl