DSI Systems Inc.
telecom
FieldSupportRepresentative
Neural analysis suggests this role is
optimal for Entry candidates.
“Field Support Representative at DSI Systems Inc.. Skills: Field Support, Retail Execution, Merchandising, Customer Experience. Conduct daily visits to assigned retail locations to ensure compliance with merchandising, signage, and promotional standards for AT&T.. Observe and provide feedback on seller interactions and customer engagement.”
What You'll Achieve.
ensuring consistent, high-quality retail execution across assigned locations; driving operational excellence and customer readiness; upholding the highest standards of merchandising and retail execution; goal achievement
Industry & Context.
Identify and escalate operational issues, customer experience gaps, or training needs to leadership.
Reliable transportation, flexibility to travel within the assigned territory, Visit a minimum of 5 stores a day
What They're Looking For.
Must Have
1–3 years of experience in field operations, retail support, or territory management, interpersonal and communication skills with a service-oriented mindset, Highly organized and self-motivated, with the ability to manage a daily route independently, Proficient in using mobile apps and reporting tools for field documentation, Reliable transportation and flexibility to travel within the assigned territory, Competitive spirit to drive goal achievement
Nice to Have
Experience in wireless, telecom, or consumer electronics retail environments, Familiarity with field reporting platforms like Repsly or Salesforce, Bilingual (Spanish/English) is a plus
What You'll Do.
Conduct daily visits to assigned retail locations to ensure compliance with merchandising
and promotional standards for AT&T.
Observe and provide feedback on seller interactions and customer engagement.
Build and maintain relationships with store management and retail associates.
Support and train store staff on AT&T product knowledge and customer experience best practices.
Visiting the assigned stores within your territory in person regularly
Ensure merchandising standards are met
including AT&T signage
and inventory placement.
Monitor and report on store conditions
and promotional execution using mobile field tools.
Identify and escalate operational issues
customer experience gaps
or training needs to leadership.
Participate in territory planning
and visit frequency adjustments based on store performance.
Attend regional team calls
and field events as needed
Ensure merchandising standards are current
and promotional offerings are presented.
Manage all program logistics in coordination with DSI and AT&T.
Ensure the timely completion of various administrative responsibilities.
Provide teamwork and collaboration with other colleagues in support of ensuring the success of the project.
Adhere to supplier policies and procedures
Visit a minimum of 5 stores a day
Act as a role model within and outside supplier
Maintains a positive and respectful attitude
Consistently report to work on time and is prepared to perform duties of the position
Manage all expenses effectively stay within budget
Ensure the timely completion of various administrative responsibilities and other duties as assigned
How You'll Work.
Team & Collaboration
Provide teamwork and collaboration with other colleagues in support of ensuring the success of the project.; Build and maintain relationships with store management and retail associates.
Communication Scope
interpersonal and communication skills with a service-oriented mindset
Full Job Description
**Field Support Representative ** DSI Systems Inc. has an immediate opening for a Field Support Representative. The Field Support Representative (AT&T) plays a critical role in ensuring consistent, high-quality retail execution across assigned locations. This role is primarily focused on daily in-store visits, maintaining brand standards for AT&T, supporting retail staff, and capturing field-level insights. Representatives are the frontline ambassadors of AT&T in the field, ensuring that every store visit drives operational excellence and customer readiness. At DSI, our culture is built on a foundation of teamwork, accountability, and a commitment to field excellence. We believe in empowering our Field Support Representatives to build strong relationships with store management, deliver exceptional customer experience, and uphold the highest standards of merchandising and retail execution. Our team thrives on collaboration, continuous improvement, and a shared passion for representing the AT&T brand with integrity and professionalism. **Annual base salary of $65,000, with the potential to earn a bonus of up to $20,000. ** **Specific Responsibilities:** * Conduct daily visits to assigned retail locations to ensure compliance with merchandising, signage, and promotional standards for AT&T. * Observe and provide feedback on seller interactions and customer engagement. * Build and maintain strong relationships with store management and retail associates. * Support and train store staff on AT&T product knowledge and customer experience best practices. Visiting the assigned stores within your territory in person regularly * Ensure merchandising standards are met, including AT&T signage, displays, and inventory placement. * Monitor and report on store conditions, inventory, and promotional execution using mobile field tools. * Identify and escalate operational issues, customer experience gaps, or training needs to leadership. * Participate in territory planning, route optim
Applying for this Field Support Representative role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about DSI Systems Inc.?
Real rants from real employees. Read before you apply.