AspenTech
FieldSupportEngineerII
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“Field Support Engineer II at AspenTech. Skills: SCADA system maintenance, SCADA system troubleshooting, SCADA hardware, SCADA software, SCADA protocols, SQL databases, networking, Windows OS, Red Hat OS, C programming. maintenance and troubleshooting of SCADA hardware and software components at field/Customer sites. ensures reliable operation of the control and monitoring systems”
What You'll Achieve.
ensures reliable operation of the control and monitoring systems that manage critical infrastructure and industrial automation systems
Industry & Context.
Good troubleshooting skills
Ability and flexibility to travel to domestic and international customer sites (less than 10% travel per year)
What They're Looking For.
Must Have
Bachelor’s degree in electrical/computer/software engineering, 2 to 3 years’ experience, Exposure to SCADA/control systems, Knowledge of SCADA protocols like IEC101, IEC104, MODBUS and DNP, Knowledge of SQL databases viz. SQL Server, MySQL, PostgreSQL, Oracle, Must be well familiar with basic networking skills (Windows OS, Red hat OS Switches and Firewall troubleshooting knowledge), Excellent Customer Management Skills, Excellent communication and writing skills, and ability to facilitate your own meetings as necessary, Good troubleshooting skills, Knowledge of computer programming. An introduction to C programming is a minimum, Ability to work on several projects in parallel in a fast-paced environment, Ability and flexibility to travel to domestic and international customer sites (less than 10% travel per year)
Nice to Have
Power Utility experience preferred, OSI Monarch SCADA system is an added advantage
What You'll Do.
maintenance and troubleshooting of SCADA hardware and software components at field/Customer sites
ensures reliable operation of the control and monitoring systems
AMC activities at Customer site
and document customer incidents in a timely
efficient and professional manner according to contract maintenance and warrant
Document all customer interaction
How You'll Work.
Team & Collaboration
Work with other technical teams for the inputs and their support in day-to-day activities
Communication Scope
Excellent communication and writing skills; ability to facilitate your own meetings as necessary
Process & Methodology
Ability to work on several projects in parallel in a fast-paced environment
Full Job Description
The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community. ## **The Role** Field Support Engineer in a SCADA system is responsible for the maintenance and troubleshooting of SCADA hardware and software components at field/Customer sites. This role ensures reliable operation of the control and monitoring systems that manage critical infrastructure and industrial automation systems ## **Your Impact** * AMC activities at Customer site * Troubleshoot, resolve, or escalate, and document customer incidents in a timely, efficient and professional manner according to contract maintenance and warrant. * Document all customer interaction. * Actively contributing ideas for better customer service and continuously improve the quality of service provided. * Showing a passion for continued learning, staying abreast of new technology and trends. * Work with other technical teams for the inputs and their support in day-to-day activities. ## What You'll Need * Bachelor’s degree in electrical/computer/software engineering. * 2 to 3 years’ experience. * Power Utility experience preferred. * Exposure to SCADA/control systems – Knowledge on OSI Monarch SCADA system is an added advantage. * Knowledge of SCADA protocols like IEC101, IEC104, MODBUS and DNP * Knowledge of SQL databases viz. SQL Server, MySQL, PostgreSQL, Oracle. * Must be well familiar with basic networking skills (Windows OS, Red hat OS Switches and Firewall troubleshooting knowledge) * Excellent Customer Management Skills. * Excellent communication and writing skills, and abilit
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