KONE
FieldSupportEngineer
Neural analysis suggests this role is
optimal for Senior candidates.
“Field Support Engineer at KONE. Skills: Field Support, Installation and Commissioning, Technical Support, Troubleshooting, Quality Assurance, Safety Compliance. Provide technical support during the installation and commissioning of KONE products. Resolve technical issues identified by manufacturing and installation teams”
What You'll Achieve.
ensuring all products are installed in full compliance with KONE’s safety, quality, and process standards; ensuring projects are completed efficiently, accurately, and within the required timelines; ensure all learning from problem site is gained into business; Monitor and lead the performance and KPI/SLA adherence of the team; take appropriate action to ensure results are achieved
Industry & Context.
resolving technical issues; troubleshooting
site visits, on-site technical support, site coordination activities, practical field exposure
What They're Looking For.
Must Have
Bachelor degree in Electrical/Electronics Engineering, Minimum of 5 years of experience in commissioning activities, practical field exposure, in-depth commissioning knowledge, Excellent verbal and written communication skills in English, interpersonal skills with the ability to collaborate effectively within a team environment, Excellent organizational and communication abilities, with attention to detail and follow-up skills
Nice to Have
commissioning activities, preferably with KONE products, Hands-on experience with APF (Advanced People Flow), DCS, E-Link systems, troubleshooting, and site coordination activities
What You'll Do.
Provide technical support during the installation and commissioning of KONE products
Resolve technical issues identified by manufacturing and installation teams
Ensure all products are installed in full compliance with KONE’s safety
and process standards
Help ensure projects are completed efficiently
and within the required timelines
Provide remote or on-site technical support for installation issues
Provide support also in digital
software and BIM related issues
Provide technical support to ensure customer specification requirements
Train local Trainersployees during site visits and/or deliver scheduled training sessions
Co-operate with and provide expertise to global and local training centers in training courses
Create quality reports after site visits and list issues which require corrective actions
List all helpdesk issues and forward corrective actions according to KONE process requirements
Participate in closing reviews to ensure all learning from problem site is gained into business
Be aware and operate within KONE safety requirements
Ensure each installation follows the global processes and guidelines
Follow the safety procedures and rules of customers
Report safety concerns
Stop installation or lift operations if safety violation or hazards are detected
People management e. g. setting targets
conducting PDP’s and IDP’s for team members together with Technical Field Support Manager
Drive competence development in the team
Facilitate information sharing and creates collaborative working environment
Allocate daily work together with Technical Field Support Manager
Monitor and lead the performance and KPI/SLA adherence of the team
Review daily priorities in the team and take appropriate action to ensure results are achieved
Support continuous development of TFS together with Technical Field Support Manager
How You'll Work.
Team & Collaboration
collaborate effectively within a team environment; Facilitate information sharing and creates collaborative working environment; Allocate daily work together with Technical Field Support Manager; Monitor and lead the performance and KPI/SLA adherence of the team; Review daily priorities in the team and take appropriate action to ensure results are achieved; Support continuous development of TFS together with Technical Field Support Manager
Communication Scope
Excellent verbal and written communication skills in English; Excellent organizational and communication abilities
Process & Methodology
ensuring projects are completed efficiently, accurately, and within the required timelines
Full Job Description
_Certified as a Top Employer; KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency putting our people first and creating a workplace that nurtures collaboration, diversity, growth and wellbeing._ **_It 's time to make a move. Join our flow. _** We are Looking for a Field Support Engineer to provide technical support during the installation and commissioning of KONE products. The role involves resolving technical issues identified by manufacturing and installation teams, ensuring all products are installed in full compliance with KONE’s safety, quality, and process standards. The Field Support Engineer will also help ensure projects are completed efficiently, accurately, and within the required timelines. **_What will you do?_** **Remote and site support services for Front Lines and Supply Operations** * Provide remote or on-site technical support for installation issues * Provide support also in digital, APF, software and BIM related issues **Ride comfort** * Provide technical support to ensure customer specification requirements * Product development – applicable for global Field Support roles only * Product development matrix audit points * Piloting and implementing new product and solution **Training:** * Train local Trainers/employees during site visits and/or deliver scheduled training sessions * Co-operate with and provide expertise to global and local training centers in training courses **Quality:** * Create quality reports after site visits and list issues which require corrective actions * List all helpdesk issues and forward corrective actions according to KONE process requirements. * Participate in closing reviews to ensure all learning from problem site is gained into business, whether product or skill learning for individuals raising training requirements **Safety** * Be aware and operate within K
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