FieldSupportEngineer

Anord Mardix, a Flex company, is a global leader in critical power solutions. With facilities around the globe, Anord Mardix leads in critical power infrastructure, supporting a myriad of industries, from financial institutions to data centers. We develop skill sets, encourage curiosity, and enable empowerment – we turn jobs into careers. If this sounds interesting, we’d like to meet you. ## Job Summary Anord Mardix, a Flex company, are a global group that manufactures switchgear and associated products for installation in mission-critical and live commercial buildings ranging from data centres to the international headquarters of some of the world’s largest companies. We are seeking a skilled and motivated new __**Field Support Engineer (UK remote)**__ employee to join our team. **Summary:** The ideal candidate will be responsible for servicing, maintaining, and troubleshooting power management systems (PMS), including PLC, HMI, SCADA, PME, and associated networks, in various field locations in UK & Europe. This role requires travel within the UK & Europe, strong technical expertise, and excellent customer service skills. Training and shadowing of experienced PMS engineers will be provided where required to ensure you have the necessary skills and knowledge to excel in your role. Additionally, the candidate must be available for PMS emergency call-out cover as needed. **What a typical day looks like:** * Develop, service, maintain, and troubleshoot PMS (Power Management Systems) systems (PLC, SCADA, HMI, PME and networks) across client sites. * Provide on-site technical support, diagnosing faults and resolving hardware/software issues quickly. * Support installation and commissioning of PMS systems, including testing and ensuring correct operation. * Deliver customer training and maintain strong client relationships through good service. * Produce clear service documentation and report activities back to internal teams. * Participate in emergency call-out rota (app