Gaf
FieldServicesRepresentative
Neural analysis suggests this role is
optimal for Mid candidates.
“Field Services Representative at Gaf. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. performing and completing roof inspections. performing specialized tasks to resolve problems”
What You'll Achieve.
Prioritizing, scheduling and performing warranty, guarantee and complaint inspections within area of assigned responsibility without direct supervision.
Industry & Context.
Ability to work toward team goals and provide solutions; Assists in problem resolution, complaints and provide proper written communication to GAF and GAF owners/customers
Ability to lift heavy equipment and materials, ladders, etc, Stationary Position - Frequently, Move/Traverse - Frequently, Stationary Position/Seated - Occasionally, Transport/Lifting - Frequently, Transport/Carrying - Frequently, Exerting Force/Pushing - Frequently, Exerting Force/Pulling - Frequently, Ascend/Descend - Frequently, Balancing - Occasionally, Position Self/Stooping - Frequently, Position Self/Kneeling - Frequently, Position Self/Crouching - Frequently, Position Self/Crawling - Frequently, Reaching - Frequently, Handling - Frequently, Grasping - Frequently, Feeling - Occasionally, Communicate/Talking - Frequently, Communicate/Hearing - Frequently, Repetitive Motions - Occasionally, Coordination - Frequently, Climbing - Frequently, Extreme cold - Frequently, Extreme heat - Frequently, Humid - Frequently, Wet - Frequently, Noise - Frequently, Hazards - Frequently, Temperature Change - Frequently, Travel of 30-60%
What They're Looking For.
Must Have
5+ years of roofing experience Required, H. S. Diploma or General Education Degree (GED) equivalent Required
What You'll Do.
performing and completing roof inspections
performing specialized tasks to resolve problems
providing weekly activity reports
completing roof inspections including leak and complaint inspections
travels to neighboring areas to complete roof inspections
prioritizing open inspection requests to formulate a productive and efficient schedule
completes Commercial and Residential roof inspections including start ups
completes leak and complaint inspections as assigned
Assists in problem resolution
complaints and provide proper written communication to GAF and GAF owners/customers
Provides technical assistance to internal and external business partners as directed
Completes timely reports for all completed inspections
How You'll Work.
Team & Collaboration
supports and partners with internal and external stakeholders; Ability to work toward team goals and provide solutions; Provides technical assistance to internal and external business partners as directed
Communication Scope
communication skills, both verbal and written critical for reports
Process & Methodology
Time management ability to prioritize multiple activities and commitments
Full Job Description
# At GAF, we cover more than buildings. We cover each other. No matter what role, tenure, or track, under this roof you are empowered to be there for your teammates, your customers, and especially your community. Under this roof, we don’t back down from hard work– we support one another in pursuit of something bigger. We define the future while leading the present. And under this roof, we own our opportunities. Becoming the market leader only happens when everyone feels they have the opportunity, and the support, to thrive. We are GAF. And under this roof, we protect what matters most. **Team Summary** The Field Services team supports and partners with internal and external stakeholders to provide best in class installation and services of our commercial and residential roofing products. This team supports the entire GAF product line for commercial and residential with additional support for Siplast, GAF Energy and other Standard Industries businesses as needed. This position is remote, however, they will reside in the territory and generally requires the establishment of, and operation from, an in-home office and it requires travel of 30-60% to various customers, events and offsite meetings. The position reports to the Area Director Field Services or Regional Manager Field Services as applicable. **Job Summary** The Field Services Representative performs the day to day services within their assigned region. Responsibilities in this position include performing and completing roof inspections, performing specialized tasks to resolve problems, and providing weekly activity reports within the region. Field work involves Low and Steep Slope roof types. Participate in training and meetings when directed. Responsible for prioritizing, scheduling and performing warranty, guarantee and complaint inspections within area of assigned responsibility without direct supervision. Field Service Representative will obtain a drone certification within the first 6 months. **Essential
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