Toshiba Global Commerce Solutions
FieldServicesManager
“Field Services Manager at Toshiba Global Commerce Solutions. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, leadership, crisis management, service assurance, service delivery, financeilling, contract management, people management, organizational capabilities, building successful teams. leading and supporting team members to ensure operational and strategic objectives are achieved. work clos”
What You'll Achieve.
ensure operational and strategic objectives are achieved; achieving operational targets; optimizing business results; meet SLA objectives; maintaining a profit
Industry & Context.
identifying operational risks, performance gaps, and improvement opportunities; implementing preventive and corrective actions
What They're Looking For.
Must Have
6+ years progressive experience and demonstrated success/knowledge, or equivalent commensurate experience, 6+ years managing and developing first line managers and employees, Five or more years of experience managing multiple clients, personnel, and profit and loss (P&L), Experience with service assurance, Experience with service delivery, Experience with financeilling, Experience with contract management, Ability to understand high-level technology concepts and communicate to non-IT managers and senior managers, Ability to deliver service delivery results to meet SLA objectives while maintaining a profit
Nice to Have
leadership and crisis management skills, Skilled in driving new business opportunities, Skilled in people management, organizational capabilities, and building successful teams
What You'll Do.
leading and supporting team members to ensure operational and strategic objectives are achieved
work closely with Executive Management to provide clear
and accurate direction to the organization
aligned with business priorities and service expectations
supervising and managing leaders and employees within the operation
communicating objectives
planning and maintaining work schedules and project execution timelines
leading the presentation and follow-up of operational and business metrics
driving action plans and continuous improvement strategies focused on achieving operational targets and optimizing business results
driving the standardization of operational processes across regional and national operations
identifying operational risks
and improvement opportunities
implementing preventive and corrective actions
How You'll Work.
Team & Collaboration
work closely with Executive Management; managing and developing first line managers and employees; managing multiple clients, personnel; building successful teams
Communication Scope
communicate to non-IT managers and senior managers
Process & Methodology
planning and maintaining work schedules and project execution timelines
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