Waters
Life Sciences
FieldServicesEngineer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Field Services Engineer at Waters. Skills: Automation solutions, Diagnostic laboratory automation, Field service. Provide on-site support. Install diagnostic laboratory automation instrumentation”
Industry & Context.
Troubleshooting techniques; Analytical thinking
On-call support, Vendor credentialing programs, Vendor credentialing requirements
What They're Looking For.
Must Have
Bachelor of Science Degree in a technical field, 5+ years of proven experience as an equivalent, Solid understanding of electronics, Solid understanding of electro-mechanical devices, Solid understanding of PLCs, Solid understanding of pneumatics, Intermediate knowledge of information systems networking architecture design and setup, Intermediate understanding of computer software operating systems, Understanding of basic computer security concepts and best practices, Proficient in performing software installations and upgrades
Nice to Have
Electrical/Electronics/Informatics/Mechatronics/Biomedical degree preferred
What You'll Do.
Provide on-site support
Install diagnostic laboratory automation instrumentation
Service diagnostic laboratory automation instrumentation
Respond to emergency customer requests
Complete assigned tasks
Provide clear communications to customers
Diagnose hardware/software issues
Determine corrective action
Complete system repair
Diagnose and solve with schematics
Diagnose and solve with diagrams
Diagnose and solve with service manuals
Diagnose and solve with other user documentation
Maintain service documentation
Implement service documentation
Provide feedback to improve documentation
Finish service documentation
Report customer complaints
Document customer complaints
Lead trunk stock inventory
Maintain calibrated test equipment
Maintain calibrated tools
Demonstrate good judgment
Adhere to expense levels
Maintain company vehicle
Finish administrative requirements
Provide on-call support
Maintain professional appearance
Support inclusive work environment
Support diverse work environment
Adhere to regulatory requirements
How You'll Work.
Team & Collaboration
Customer advocate; Liaison into BD organization
Communication Scope
Customer communications
Full Job Description
As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide. ## **We are the people who give possibilities purpose** BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. # Job Description ** _Position Summary_ ** Are you a technical-savvy individual who enjoys meeting new customers and challenges? Do you have expertise in solving highly sophisticated electrical, mechanical systems, or automated equipment? If so, this opportunity may be right for you! BD Diagnostic is seeking a field-based Automation Solutions Engineer to provide on-site support in the Dallas/Ft Worth, TX area. This position is responsible for maintaining the relationship's success with an assi
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