FieldServicesEngineer

**Job Description:** **DXC Technology (NYSE: DXC)** is the world’s leading independent, end‑to‑end IT services company, helping clients harness the power of innovation to thrive through change. Formed by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC supports nearly **6,000 private and public sector clients** across **70 countries**. Our technology independence, global talent, and industry‑leading partner ecosystem allow us to deliver next‑generation solutions that drive transformation, resilience, and operational excellence. DXC is recognised globally for its corporate responsibility, integrity, and commitment to clients. EOI - Expression of interest: As a **Field Services Engineer** , you will be a key technical contact for our customers—delivering high‑quality onsite and remote support, resolving complex technical issues, and ensuring every interaction reflects DXC’s commitment to excellence. You will work across client environments, provide hands‑on troubleshooting, support device lifecycle projects, mentor junior team members, and contribute to continuous improvement across Field Services operations. This role is ideal for someone who thrives in a hands‑on, customer‑facing environment and is passionate about delivering great outcomes. ## ## **Key Responsibilities** ### **Technical Support & Troubleshooting** * Provide end‑to‑end technical support through ticketing systems, onsite visits, and Tech Bar/walk‑up centres. * Deliver rapid, accurate troubleshooting for a wide range of hardware, software, and peripheral issues. * Provide support for diagnosis, configuration, and resolution of AV‑related issues across meeting rooms and collaboration spaces. * Attend client sites to resolve issues that cannot be solved remotely. * Perform device refresh activities, including imaging, deployment, and replacement of end‑user hardware. ### **Customer Service & Incident Management** * Deliver excellent customer service through clear