Smiths Detection
detection and screening technologies
FieldServiceTechnician-YEG
Neural analysis suggests this role is
optimal for mid candidates.
“Field Service Technician - YEG at Smiths Detection. Skills: electrical and mechanical schematics interpretation, troubleshooting and field repair of electrical and electronic systems, customer service, technical support. On-site troubleshooting, servicing, installation, and repair of Trace, X-Ray, CT X-Ray, and Cargo Inspection equipment. Maintain meticulous field service logs and filing systems”
What You'll Achieve.
maximizing customer satisfaction; ensure complete satisfaction with completed work; exceeds both customer and company expectations
Industry & Context.
advanced electronic repair troubleshooting methodologies; interpreting electrical and mechanical schematics to identify root causes of component or assembly failures; Identify and address recurring issues through independent analysis and collaborative problem-solving; troubleshooting; repair
Demonstrate flexibility regarding travel requirements, overtime, and non-standard work hours, Strictly adhere to and enforce departmental compliance with Company health, safety, and environmental policies, Ensure full compliance with all applicable CA export control and security regulations, Physical capability to lift and carry 50 lbs, Ability to push or pull objects weighing up to 200 lbs, Competence to move and manipulate equipment weighing up to 1000 lbs using appropriate assistive devices, Position demands frequent bending, stooping, twisting, turning, and working in unconventional positions requiring full body mobility, Must demonstrate the ability to work safely and adhere to stringent safety protocols in extreme environments (temperature, humidity, noise, confined spaces, etc.) around hazardous industrial equipment, Must successfully pass a comprehensive background check (vetting)
What They're Looking For.
Must Have
Associate's Degree, relevant Trade Certification (electrical, electronic, mechanical), or equivalent Military Training, 1-3 years of direct involvement in troubleshooting and field repair of electrical and electronic systems and equipment, Demonstrated proficiency in MS Office Suite and aptitude for specialized software programs, Superior communication skills, Customer focus and teamwork orientation, Consistent responsiveness to all customer issues, Willingness and ability to travel on short notice, Must successfully pass a comprehensive background check (vetting), Physical capability to lift and carry 50 lbs, Ability to push or pull objects weighing up to 200 lbs, Competence to move and manipulate equipment weighing up to 1000 lbs using appropriate assistive devices, Frequent bending, stooping, twisting, turning, and working in unconventional positions requiring full body mobility, Ability to work safely and adhere to stringent safety protocols in extreme environments (temperature, humidity, noise, confined spaces, etc.) around hazardous industrial equipment
Nice to Have
Equivalent work experience of 1-3 years in a related electrical or mechanical field service role may be considered
What You'll Do.
On-site troubleshooting
and Cargo Inspection equipment
Maintain meticulous field service logs and filing systems
Productive use of downtime
Deliver service that exceeds customer and company expectations
Conduct follow-up communications with customers
Fulfill daily service repair requirements
Perform equipment installations
and maintenance in the field
Provide comprehensive customer training
Document all inspections
Manage the entire repair parts cycle
Conduct thorough reviews of all logs for outstanding issues
detailed reports for customers
Engage in Service Sales opportunities
Contribute to the promotion and implementation of revenue-generating programs
Ensure proper maintenance and calibration of all tools and test equipment
Conduct rigorous assessments of product and equipment performance
Provide expert technical support to customers and fellow service professionals
Participate in site surveys
pilot program service activities
Maintain and continuously expand technical knowledge of the company's Trace and X-Ray technologies
Cultivate and maintain professional relationships with senior-level Field Service Engineers and Product Managers
Implement stringent cost control measures
Adhere to and enforce departmental compliance with Company health
and environmental policies
Ensure full compliance with all applicable CA export control and security regulations
Undertake additional duties as assigned by management
How You'll Work.
Team & Collaboration
highly collaborative professional; actively contributes to information sharing and peer support; collaborative problem-solving; Cultivate and maintain professional relationships with senior-level Field Service Engineers and Product Managers
Communication Scope
exceptional oral and written communication skills; Superior communication skills are imperative; Proficient telephone communication skills are required
Process & Methodology
undertake high-priority projects as assigned, manage multiple projects simultaneously
Full Job Description
Smiths Detection is a global leader in detection and screening technologies for the protection of people and assets, supporting safety, security and freedom of movement in today’s world. At Smiths Group plc, we apply leading-edge technology to design, manufacture and deliver market-leading innovative solutions that meet our customers' evolving needs, and touch the lives of millions of people every day. We are a FTSE100, global business of around 14,600 colleagues, based in 50 countries. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity and supporting new homes. Our products and services are often critical to our customers’ operations, while our proprietary technology and high service levels help create competitive advantage. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with an almost 170-year history of innovation, and five global divisions, all experts in their field. We believe that different perspectives and backgrounds are what make a company flourish and are proud to be a company with values grounded in integrity, respect, ownership, customer focus, and passion. The Level One Field Service Technician position demands a highly collaborative and adaptable professional who actively contributes to information sharing and peer support. This role requires exceptional oral and written communication skills, coupled with advanced electronic repair troubleshooting methodologies and a comprehensive technical understanding of our product range. Key responsibilities include: * Demonstrate proficiency in interpreting electrical and mechanical schematics to identify root causes of component or assembly failures. * Develop and maintain expertise across multiple product lines, including Trace, X-Ray, CT X-Ray, and Cargo Inspection Systems. * Undertake high-priority projects as ass
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