K Group Companies

Technology

FieldServiceTechnicianLevelIILowVoltage

$75–105k ~AI est. Indianapolis, Indiana, United States FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid candidates.

The Brief

“Field Service Technician Level II – Low Voltage at K Group Companies. Skills: Low voltage installation, System commissioning, Team leadership. Execute installer roles. Uphold installation standards”

What You'll Achieve.

Deliver outstanding results; Ensure seamless project execution; Provide reliable solutions; Provide fully operational solutions

Industry & Context.

Technology
Problems you'll solve

Troubleshooting

Eligibility Requirements

Willingness to accept additional duties

What They're Looking For.

Must Have

Minimum 2 years construction trade, Advance knowledge electricity, Hands-on/field experience, Basic telecommunication knowledge, Ability to identify low voltage cabling, Working knowledge basic IT networking, Ability to read architectural drawings, Team management/supervisor experience, Previous experience completing projects, Previous experience with service ticketing, Valid US Driver’s license

Nice to Have

Previous knowledge fire systems, Previous knowledge CCTV systems, Previous knowledge intrusion systems, Previous knowledge nurse call systems

What You'll Do.

Execute installer roles

Uphold installation standards

Uphold service standards

Handle project tickets

Handle service tickets

Provide prompt updates

Understand project scopes

Understand service expectations

Take accountability for tasks

Deliver outstanding results

Delegate tasks within team

Mentor Level 1 installers

Maintain high standards

Seek installer feedback

Establish communication channels

Maintain communication channels

Communicate with Project Delivery Coordinators

Communicate with Project Managers

Communicate with customers

Perform Factory Authorized Testing

Accept additional job duties

How You'll Work.

Team & Collaboration

Leading installation teams; Collaborative environment; Working with Project Delivery Coordinators; Working with Project Managers; Working with customers

Communication Scope

Customer training; Effective communication

Process & Methodology

Project scopes, Service expectations, Project execution

Full Job Description

## Description   Field Service Technician Level II Overview:   We are seeking a dedicated Field Service Technician II to join our team and serve our clients in the Indianapolis, Indiana area! The Field Service Technician Level II will not only carry out the essential responsibilities expected of a Level 1 installer but will also demonstrate advanced skills, training, certifications, and leadership abilities necessary to lead installation teams effectively. The role will encompass expertly configuring and programming a wide range of devices and management platforms, overseeing system commissioning, and delivering comprehensive customer training at a basic operations level. The multifaceted position is pivotal in ensuring the seamless execution of installations and maintaining high standards of customer satisfaction.    Field Service Technician Level II Responsibilities:   ·         Execute all Level I installer roles and responsibilities, following our comprehensive documentation to uphold the highest standards of installation and service ·         Demonstrate exceptional organizational skills in handling project and service tickets, ensuring streamlined interaction and prompt updates in alignment with assignments ·         Exhibit a deep understanding of project scopes and service expectations taking full accountability for assigned tasks, and consistently delivering outstanding results ·         Assume leadership responsibilities by delegating tasks within the team’s capabilities, fostering a collaborative environment that encourages growth and productivity ·         When leading a team, mentor Level 1 installers, maintaining high standards, and actively seeking their feedback for continuous improvement ·         Establish and maintain regular and effective communication channels with Project Delivery Coordinators, Project Managers, and customers as needed, ensuring seamless project execution ·         Showcase expertise in working with nurse call systems, card acc

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