K Group Companies
Technology
FieldServiceTechnicianLevelII–LowVoltage
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Field Service Technician Level II – Low Voltage at K Group Companies. Skills: Field service, Low voltage installation, System commissioning. Execute Level installer roles. Uphold installation and service standards”
What You'll Achieve.
Deliver outstanding results; Ensure seamless project execution; Provide clients with reliable solutions
Industry & Context.
Must have valid US Driver’s license
What They're Looking For.
Must Have
Minimum 2 years construction trade, Advance knowledge of electricity, Hands-on/field experience, Basic telecommunication knowledge, Ability to identify and use common low voltage cabling, Working knowledge of basic IT networking, Ability to read architectural drawings, Team management/supervisor experience, Previous experience completing projects within scope, Previous experience with service ticketing processes, Valid US Driver’s license
Nice to Have
Knowledge in fire systems, Knowledge in CCTV systems, Knowledge in intrusion systems, Knowledge in emergency nurse call systems
What You'll Do.
Execute Level installer roles
Uphold installation and service standards
Handle project and service tickets
Provide streamlined interaction and prompt updates
Understand project scopes
Understand service expectations
Take accountability for assigned tasks
Deliver outstanding results
Delegate tasks within team capabilities
Mentor Level 1 installers
Maintain high standards
Seek feedback for continuous improvement
Establish and maintain communication channels
Perform Factory Authorized Testing (FAT)
Ensure systems meet quality standards
Provide clients with operational solutions
Accept additional job duties
How You'll Work.
Team & Collaboration
Lead installation teams; Collaborative environment; Work with Project Delivery Coordinators; Work with Project Managers; Work with customers
Communication Scope
Customer training; Effective communication
Process & Methodology
Project scopes, Service ticketing processes
Full Job Description
## Description Field Service Technician Level II Overview: We are seeking a dedicated Field Service Technician II to join our team and serve our clients in the Iowa market! The Field Service Technician Level II will not only carry out the essential responsibilities expected of a Level 1 installer but will also demonstrate advanced skills, training, certifications, and leadership abilities necessary to lead installation teams effectively. The role will encompass expertly configuring and programming a wide range of devices and management platforms, overseeing system commissioning, and delivering comprehensive customer training at a basic operations level. The multifaceted position is pivotal in ensuring the seamless execution of installations and maintaining high standards of customer satisfaction. Field Service Technician Level II Responsibilities: · Execute all Level I installer roles and responsibilities, following our comprehensive documentation to uphold the highest standards of installation and service · Demonstrate exceptional organizational skills in handling project and service tickets, ensuring streamlined interaction and prompt updates in alignment with assignments · Exhibit a deep understanding of project scopes and service expectations taking full accountability for assigned tasks, and consistently delivering outstanding results · Assume leadership responsibilities by delegating tasks within the team’s capabilities, fostering a collaborative environment that encourages growth and productivity · When leading a team, mentor Level 1 installers, maintaining high standards, and actively seeking their feedback for continuous improvement · Establish and maintain regular and effective communication channels with Project Delivery Coordinators, Project Managers, and customers as needed, ensuring seamless project execution · Showcase expertise in working with nurse call systems, card access systems
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