K Group Companies
Technology
FieldServiceTechnicianLevelII(LowVoltage)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Field Service Technician Level II (Low Voltage) at K Group Companies. Skills: Low voltage installation, System configuration, Team leadership. Execute installer roles. Uphold installation standards”
What You'll Achieve.
Ensure seamless installations; Maintain customer satisfaction
Industry & Context.
Troubleshooting
Valid US Driver's license
What They're Looking For.
Must Have
Minimum 2 years construction trade, Hands-on/field experience, Ability to identify low voltage cabling, Ability to read architectural drawings, Team management/supervisor experience, Previous experience completing projects, Previous experience with service ticketing
Nice to Have
Previous knowledge in fire systems, Previous knowledge in CCTV systems, Previous knowledge in intrusion systems, Previous knowledge in nurse call systems
What You'll Do.
Execute installer roles
Uphold installation standards
Uphold service standards
Handle project tickets
Handle service tickets
Provide prompt updates
Understand project scopes
Understand service expectations
Take accountability for tasks
Deliver outstanding results
Seek installer feedback
Establish communication channels
Maintain communication channels
Perform Factory Authorized Testing
Provide customer training
Accept additional duties
How You'll Work.
Team & Collaboration
Collaborative environment; Project Delivery Coordinators; Project Managers
Communication Scope
Customer training; Effective communication
Process & Methodology
Project management
Full Job Description
## Description Field Service Technician Level II Overview: We are seeking a dedicated Field Service Technician II to join our team and serve our clients in the Central Ohio area! The Field Service Technician Level II will not only carry out the essential responsibilities expected of a Level 1 installer but will also demonstrate advanced skills, training, certifications, and leadership abilities necessary to lead installation teams effectively. The role will encompass expertly configuring and programming a wide range of devices and management platforms, overseeing system commissioning, and delivering comprehensive customer training at a basic operations level. The multifaceted position is pivotal in ensuring the seamless execution of installations and maintaining high standards of customer satisfaction. Field Service Technician Level II Responsibilities: · Execute all Level I installer roles and responsibilities, following our comprehensive documentation to uphold the highest standards of installation and service · Demonstrate exceptional organizational skills in handling project and service tickets, ensuring streamlined interaction and prompt updates in alignment with assignments · Exhibit a deep understanding of project scopes and service expectations taking full accountability for assigned tasks, and consistently delivering outstanding results · Assume leadership responsibilities by delegating tasks within the team’s capabilities, fostering a collaborative environment that encourages growth and productivity · When leading a team, mentor Level 1 installers, maintaining high standards, and actively seeking their feedback for continuous improvement · Establish and maintain regular and effective communication channels with Project Delivery Coordinators, Project Managers, and customers as needed, ensuring seamless project execution · Showcase expertise in working with nurse call systems, card access syste
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