K Group Companies
FST
FieldServiceTechnicianLevelIICentralOhio
“Field Service Technician Level II - Central Ohio at K Group Companies. Skills: leading installation teams, configuring and programming devices and platforms, system commissioning, customer training, installation and service, project and service tickets, delegating tasks, mentoring installers, communication with stakeholders, working with specific systems (nurse call, card access, video surveillance), Factory Authorized Testing (FAT), system configuration. Execute all Level installer roles and re”
What You'll Achieve.
uphold the highest standards of installation and service; ensuring streamlined interaction and prompt updates; consistently delivering outstanding results; maintaining high standards; ensuring seamless project execution; contributing to the successful implementation of diverse projects; ensuring all systems meet the highest quality and performance standards; providing clients with reliable and fully operational solutions
Industry & Context.
valid US Driver’s license
What They're Looking For.
Must Have
Minimum 2 years with a previous construction trade, Advance knowledge of electricity (high and/or low voltage), Hands-on/field experience from previous work experience, Basic telecommunication knowledge (TCP/IP, general networking, computers, VoIP, etc), Ability to identify and use common low voltage cabling, Possesses and maintains a working knowledge of basic IT networking, configurations and IP addressing, Ability to read architectural drawings, Team management/supervisor experience, Previous experience completing projects within scope, Previous experience with service ticketing processes, Any previous knowledge in fire, CCTV, intrusion, emergency nurse call systems, Must have valid US Driver’s license
Nice to Have
leadership abilities necessary to lead installation teams effectively, advanced skills, training, certifications
What You'll Do.
Execute all Level installer roles and responsibilities
handling project and service tickets
taking full accountability for assigned tasks
delegating tasks within the team’s capabilities
mentoring Level 1 installers
performing Factory Authorized Testing (FAT) of products before installation
commissioning of systems
How You'll Work.
Team & Collaboration
Assume leadership responsibilities by delegating tasks within the team’s capabilities, fostering a collaborative environment; mentor Level 1 installers; Establish and maintain regular and effective communication channels with Project Delivery Coordinators, Project Managers, and customers as needed
Communication Scope
Excellent communication skills; leadership and communication skills
Process & Methodology
handling project and service tickets, understanding of project scopes and service expectations, Previous experience completing projects within scope
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