K Group Companies
FST
FieldServiceTechnicianLevelII
“Field Service Technician Level II at K Group Companies. Skills: System configuration, System commissioning, Customer training, Team leadership. Execute all Level installer roles and responsibilities. Handle project and service tickets”
What You'll Achieve.
Uphold highest standards of installation and service; Ensure streamlined interaction and prompt updates; Deliver outstanding results; Encourage growth and productivity; Maintain high standards; Ensure seamless project execution; Contribute to successful implementation of diverse projects; Enhance contribution to the team; Ensure all systems meet highest quality and performance standards; Provide clients with reliable and fully operational solutions; Maintain high standards of customer satisfaction
Industry & Context.
Valid US Driver’s license
What They're Looking For.
Must Have
Minimum 2 years with a previous construction trade, Advance knowledge of electricity (high and/or low voltage), Hands-on/field experience from previous work experience, Basic telecommunication knowledge (TCP/IP, general networking, computers, VoIP, etc. ), Ability to identify and use common low voltage cabling, Possesses and maintains a working knowledge of basic IT networking, configurations and IP addressing, Ability to read architectural drawings, Team management/supervisor experience, Previous experience completing projects within scope, Previous experience with service ticketing processes, Any previous knowledge in fire, CCTV, intrusion, emergency nurse call systems, Excellent communication skills, Must have valid US Driver’s license
What You'll Do.
Execute all Level installer roles and responsibilities
Handle project and service tickets
Take accountability for assigned tasks
Delegate tasks within the team’s capabilities
Mentor Level 1 installers
Perform Factory Authorized Testing (FAT) of products
Perform system configuration
Perform system commissioning
How You'll Work.
Team & Collaboration
Lead installation teams effectively; Foster a collaborative environment; Seek feedback for continuous improvement; Establish and maintain communication with Project Delivery Coordinators, Project Managers, and customers
Communication Scope
Excellent communication skills; Leadership and communication skills
Process & Methodology
Understanding of project scopes, Completing projects within scope
Applying for this Field Service Technician Level II role?
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