K Group Companies

FST

FieldServiceTechnicianLevelII

Toledo, Ohio, United States FULL TIME Remote Friendly
The Brief

“Field Service Technician Level II at K Group Companies. Skills: System configuration, System commissioning, Customer training, Team leadership. Execute all Level installer roles and responsibilities. Handle project and service tickets”

What You'll Achieve.

Uphold highest standards of installation and service; Ensure streamlined interaction and prompt updates; Deliver outstanding results; Encourage growth and productivity; Maintain high standards; Ensure seamless project execution; Contribute to successful implementation of diverse projects; Enhance contribution to the team; Ensure all systems meet highest quality and performance standards; Provide clients with reliable and fully operational solutions; Maintain high standards of customer satisfaction

Industry & Context.

FST
Eligibility Requirements

Valid US Driver’s license

What They're Looking For.

Must Have

Minimum 2 years with a previous construction trade, Advance knowledge of electricity (high and/or low voltage), Hands-on/field experience from previous work experience, Basic telecommunication knowledge (TCP/IP, general networking, computers, VoIP, etc. ), Ability to identify and use common low voltage cabling, Possesses and maintains a working knowledge of basic IT networking, configurations and IP addressing, Ability to read architectural drawings, Team management/supervisor experience, Previous experience completing projects within scope, Previous experience with service ticketing processes, Any previous knowledge in fire, CCTV, intrusion, emergency nurse call systems, Excellent communication skills, Must have valid US Driver’s license

What You'll Do.

Execute all Level installer roles and responsibilities

Handle project and service tickets

Take accountability for assigned tasks

Delegate tasks within the team’s capabilities

Mentor Level 1 installers

Perform Factory Authorized Testing (FAT) of products

Perform system configuration

Perform system commissioning

How You'll Work.

Team & Collaboration

Lead installation teams effectively; Foster a collaborative environment; Seek feedback for continuous improvement; Establish and maintain communication with Project Delivery Coordinators, Project Managers, and customers

Communication Scope

Excellent communication skills; Leadership and communication skills

Process & Methodology

Understanding of project scopes, Completing projects within scope

Free ATS check

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