K Group Companies
FST
FieldServiceTechnicianLevelII
Neural analysis suggests this role is
optimal for Mid candidates.
“Field Service Technician Level II at K Group Companies. Skills: advanced skills, training, certifications, leadership abilities, configuring devices, programming platforms, system commissioning, customer training. carry out the essential responsibilities expected of a Level 1 installer. expertly configuring and programming a wide range of devices and management platforms”
What You'll Achieve.
uphold the highest standards of installation and service; ensuring streamlined interaction and prompt updates; consistently delivering outstanding results; maintaining high standards; ensuring seamless project execution; ensuring all systems meet the highest quality and performance standards; providing clients with reliable and fully operational solutions
Industry & Context.
Must have valid US Driver’s license
What They're Looking For.
Must Have
Minimum 2 years with a previous construction trade, Advance knowledge of electricity (high and/or low voltage), Hands-on/field experience from previous work experience, Basic telecommunication knowledge (TCP/IP, general networking, computers, VoIP, etc. ), Ability to identify and use common low voltage cabling, Possesses and maintains a working knowledge of basic IT networking, configurations and IP addressing, Ability to read architectural drawings, Team management/supervisor experience, Previous experience completing projects within scope, Previous experience with service ticketing processes, Any previous knowledge in fire, CCTV, intrusion, emergency nurse call systems, Excellent communication skills, Must have valid US Driver’s license
What You'll Do.
carry out the essential responsibilities expected of a Level 1 installer
expertly configuring and programming a wide range of devices and management platforms
overseeing system commissioning
delivering comprehensive customer training at a basic operations level
ensuring the seamless execution of installations
maintaining high standards of customer satisfaction
Execute all Level installer roles and responsibilities
handling project and service tickets
taking full accountability for assigned tasks
delegating tasks within the team’s capabilities
mentor Level 1 installers
performing Factory Authorized Testing (FAT) of products before installation
commissioning of systems
accepting additional job duties
How You'll Work.
Team & Collaboration
lead installation teams effectively; fostering a collaborative environment; mentor Level 1 installers; Establish and maintain regular and effective communication channels with Project Delivery Coordinators, Project Managers, and customers; collaboration; making a difference as a team
Communication Scope
Excellent communication skills; communication skills
Process & Methodology
project scopes, service expectations, Project Managers, completing projects within scope
Full Job Description
## Description Field Service Technician Level II Overview: We are seeking a dedicated Field Service Technician II to join our team and serve our clients in the Toledo, Ohio area! The Field Service Technician Level II will not only carry out the essential responsibilities expected of a Level 1 installer but will also demonstrate advanced skills, training, certifications, and leadership abilities necessary to lead installation teams effectively. The role will encompass expertly configuring and programming a wide range of devices and management platforms, overseeing system commissioning, and delivering comprehensive customer training at a basic operations level. The multifaceted position is pivotal in ensuring the seamless execution of installations and maintaining high standards of customer satisfaction. Field Service Technician Level II Responsibilities: · Execute all Level I installer roles and responsibilities, following our comprehensive documentation to uphold the highest standards of installation and service · Demonstrate exceptional organizational skills in handling project and service tickets, ensuring streamlined interaction and prompt updates in alignment with assignments · Exhibit a deep understanding of project scopes and service expectations taking full accountability for assigned tasks, and consistently delivering outstanding results · Assume leadership responsibilities by delegating tasks within the team’s capabilities, fostering a collaborative environment that encourages growth and productivity · When leading a team, mentor Level 1 installers, maintaining high standards, and actively seeking their feedback for continuous improvement · Establish and maintain regular and effective communication channels with Project Delivery Coordinators, Project Managers, and customers as needed, ensuring seamless project execution · Showcase expertise in working with nurse call systems, card access systems
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